Betty Loncki

*** ******** **** **********, ** ***07

Mobile: 630-***-**** • ads64y@r.postjobfree.com

Career Summary

Accomplished professional with experience in; real estate transactions, order entry, loan set-up, loan funding, data entry, accounts receivable and customer service. My strengths include establishing and improving customer relationships, problem solving, and exceeding expectations on key performance indicators

Core Competencies:

Accounts Receivable

Data Management

Vendor Relationship Management

Real Estate Transactions

Customer Service

Team Collaboration

Professional Experience

Proper Title LLC Palatine, IL (2021-Present)

Refi funding

Front desk receptionist

Order entry

Plaza Home Mortgage Itasca, IL (2012-2021)

Team Lead Loan Registration

Lead data entry team of 3 analyst.

Created communications plans, to effectively communicate company directives to team.

Assisted in team collaboration between account executives, brokers and inside operations team.

Responsible for daily reporting to senior management.

Managed procedures per company and regulatory guidelines utilizing six sigma approaches for effective and cost savings approaches.

Interbanc Mortgage, Northbrook, IL (2009-2012)

Receiving Manager

Managed team of 6 to handling data input of all submitted loan applications.

Solved customer complaints and issues.

Communicated with vendors and negotiated contracts for supplies.

Organized and ran daily huddles and weekly team meetings.

Promoted cross-promotional opportunities with local businesses and vendors.

Long Beach Mortgage / Washington Mutual Chicago, IL (2005-2008)

Administrative Assistant

Admin Assistant to the Regional Sales VP

Maintained a broker database of info regarding each broker for the sales team to refer to.

Responsible for travel and expense management for VP travel and office supplies.

ROI in customer satisfaction rates exceeded planned goals. Point of contact for escalated issues.

Dovenmuehl Mortgage Schaumburg, IL (2002-2005)

Loan Set-Up Coordinator

Senior operator for new loan entry.

Handled and resolved customer service issues daily.

Researched escrow payments.

National Association of Independent Insures NAII Des Plaines, IL (1998-2002)

Data Entry Clerk / Statistical Analyst

Researched daily reports from insurance companies.

Completed alpha and numeric statistical analyst to uncover areas of opportunity.

Collaborated across various teams to reconcile data.

Education

Elgin Community College Intro to Paralegal / Real Estate Law Elgin, IL (1995-1997)

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