Sales Associate Supervisor Assistant

CHRISTOPHER E. LOPEZ HERNANDEZ

**********@*******.*** 787-***-**** Caguas, PR 00726

Summary

Determined and Strategic Security Analyst skillful at managing computers by learning different languages and a diversity of Operating Systems. I am work-flow, goal-driven, visionary and pragmatic bilingual (English/Spanish) capable of handling Windows, Linux and Mac. Throughout Christopher’s professional and academic endeavors, praised by demonstrating effective organizational skills and a strong work ethic.

Skills

Dispute mediation

Loss prevention

Debugging

Troubleshooting and diagnostics

Technical troubleshooting

Computer maintenance

Operating Systems (7,8,8.1,10), Server 2008, 2008 R2, 2012, Mac OS X, 10.8, 10.9, Android, IOS

Visio 2010

VMWare Workstation

Hardware: Development, Analysis and Testing, Management Interface, Technical Support and Troubleshooting, Network Security.

Security Tools: NetBalancer, GlassWire, MCAfee, Symantec, ESET, WebRoot, NordVPN, ExpressVPN, PIA, PrivateVPN, CyberGhost, MalwareBytes.

Software upgrades

Hardware diagnostics

LAN/WAN

Technical issue analysis

Application installations

Application support

Software Cloud Applications, MS Exchange Server 2010, Exchange Online

SysAid Ticketing

Tools: Surf Control, Antivirus Software, Remote Desktop, WI-FI (802.11b, g, n) and PC components, Sniffer Pro, Microsoft Office, Microsoft Project, PowerShell, IP Scanning.

Productivity Tools: Word, Excel, Power Point, Visio, MS Project, Access.

HTLM,CSS,Javascript.

Experience

WIPRO Change Healthcare Guaynabo, PR

Supervisor Assistant

Subject Matter Expert

02/2021 - Present

Work with Time Attendance, creation and management of tickets, assisting employees with technical issues, troubleshooting problems and providing solutions, provided refreshers in knowledge while giving support and shortcuts on dealing with situations in the best way possible.

The Home Depot Caguas, PR

Sales Associate (Part time)

04/2017 – Current

Party City Caguas, PR

Security Guard

09/2012 - 02/2017

Worked close and in contact with pro-team associates to deliver the best solution for the specific projects of our clients by creating solutions with the information given at hand.

Self-taught in many areas of the company and kept close to its values and movements, providing the knowledge in an easy digested way to our clients.

Help and create solutions with the IT Department. This includes troubleshooting, equipment, and fix software/hardware issues of computers and IT Equipment.

Worked with a team to investigate suspicious activity in customers inside the store. Managed situations with professionalism whilst protecting the company from theft of its assets.

Served as a Technician of IT troubleshooting software related issues and programing company's PC software including POS systems.

Education and Training

Vocational School of Costa Rica Republic Puerto Rico

High School Diploma

05/2006

Honor Roll

Major in Automotive Mechanic

University of PR, Carolina Puerto Rico

Associate of Applied Science Instrumentation and Control Systems Engineering Technology

05/2012

National University Puerto Rico

Bachelor’s Degree in Criminal Justice with Mayor in Cyber Crimes

Magna Cum Laude

08/2019

National University Puerto Rico

Bachelor’s Degree in Information Technology with Mayor in Information/Data Assurance and Security.

Magna Cum Laude

01/2020

Languages

English

Native or bilingual proficiency

Spanish

Native or bilingual proficiency

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