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Service Representative Customer

Orlando, FL
October 24, 2022

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Tommy Davis

Orlando, Florida *****


Professional Summary





Active Listening

Multitasking Abilities

Excellent Communication

Teamwork and Collaboration

Dependable and Responsible

Attention to Detail

Work History

June 2021 - August 2022

City Works Disney Springs - Orlando, FL

Lead Prep Cook

Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Trained and assisted new kitchen staff members.

Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Set up work stations and prepped Type food for dishes to increase productivity during busy mealtimes.

January 2008 - June 2021

Rainforest Cafe - Orlando, FL

Crew Trainer

Taught new team members correct procedures for all areas of operations.

Trained other employees in customer service, food safety and performance requirements.

Set positive example for team members by providing high-quality, efficient service.

Greeted customers with smile and provided friendly service to professionally handle every need.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Maintained current knowledge of all team position requirements.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Trained and mentored Number new personnel hired to fulfill various roles.

Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.

December 2000 - January 2008

Sears Roebuck - Ft. Lauderdale, Florida

Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.


May 1979

The University of Alabama Tuscaloosa, AL

Bachelor Of Applied Science Building Construction Technology

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