Receptionist/Customer Service/Office Clerk

**/**** - **/**** ************/Customer Service Representative

Barsh Auto Service, New Waverly, 0

Barsh Auto Service September 7, 2022 to September 22, 2022 New Waverly, Texas Receptionist/Customer Service Representative Answer high volume calls and take messages to be delivered in a timely manner to correct departments. Greet customers with positive and welcoming attitude. Customer service, with the ability to deal with upset and aggitated customers in a professional manner. Use of Techmetric, Mitchell 1, Google sheets, and Square payment processing. 03/2020 - 09/2022 Title Clerk/Quote writer

Trinity Apparatus, Conroe, 0

Trinity Apparatus March 2020 to September 7, 2022 Conroe, Texas Title Clerk/Quote writer Prepare quotes for sales representatives in a timely manner to secure the sale of ambulances and wheelchair vans. Process MSO/titles to end users with registration and license plates. Email communications as well as phone communications with clients all over the United States. Record keeping and filing of all sales and quotes as well as all completed packets for units sold and completed. Arrange transportation of Ambulances and Wheelchair vans from manufacturer to Dealer or enduser as needed. Process daily bank deposits. Acquire weight tickets as needed for title process, this included driving the ambulances to the weight station. Mail out completed title packets to enduser with tracking. Google sheets, Excel. 01/2020 - 09/2021 Office Manager/Dispatcher

Barsh Towing, Conroe, 0

Barsh Towing January 25. 2020 to September 13, 2021 Conroe, Texas Office Manager/Dispatcher Handle multiple phone lines and with high call volumes, dispatch wrecker drivers to calls with accurate information to locate customer and complete the call in a timely and proficient manner. Process paperwork on impounded vehicles in a time sensitive manner. Comply with TDLR rules and regulations. Customer service with public and disgruntled persons as well as being sympathetic to customers who had lost loved ones in car accidents while following rules and regulations. Worked closely with law enforcement officials on daily basis as well as special cases as needed. Maintain all company licenses and vehicle registrations and keep them up to date. Process all release paperwork. Prepare all packets for title work for salvaged vehicles sold to public and auctions as well as salvage yards. General office skills, Towbook, ADD123, Excel. 07/2014 - 01/2020 Office Manager/Dispatcher

Hillbilly Towing, Conroe, 0

Hillbilly Towing July 2014 to January 14, 2020 Conroe, Texas Office Manager/Dispatcher Process paperwork and tow tickets for all vehicles towed into storage facility. Send out Texas Storage Notices to all parties having interest in said vehicles per TDLR guidelines. Make arrangements for customers to redeem private and/or personal property from wrecked and impounded vehicles. Communicate with insurance companies during the process of appraisal and repairs or totaling the vehicle as a complete loss. Accounts payable/receiveable. Dispatch drivers and assign calls as needed. General office skills, computer usage, assortment of software programs, scanning, faxing, emailing, filing, and phone skills. Openeing and closing of VSF's, maintain company records for license renewals. Customer service and the ability to deal with aggitated and unreasonable consumers/customers and RHONDA RUTHERFORD

8511 ALLEN DR, CONROE, TX 77304

Phone: 979-***-****

Email: ************@*****.***

Employment History

deescalate the situation.

05/2014 - 06/2015 Loan Officer/Recovery Specilaist/Collections Speci First Texas Ability, Inc, Conroe, 0

First Texas Ability, Inc. (Loan Depot) May 2014 to June 2015 Conroe, Texas Loan Officer/Recovery Specilaist/Collections Specialist Initial setup and process of information and paperwork for title loans and pay day loans. Verification process for employment, insurance, value of vehicles, clear title checks, verify active bank accounts, appraisals on vehicles, etc. Create loan packets and read them to customer for proper understanding of how the process and pay back worked. General office skills, skip tracing software, computer usage,, scanning, emailing, dictation of letters, confidential record keeping mulit- line phone system. Customer service, ability to deal with agitated and unreasonable customers. Collections office on loans in recent default, arrangements made with clients for payment and getting current and back on track with their loan. Utilize all information on application to locate debtors and collateral for various loans out for recovery. Dispatch recovery teams and customers who are redeeming their collateral/vehicle. 08/2007 - 06/2013 Manager/Associate

Mailboxes N More, Conroe, 0

Mailboxes N More August 2007 to June 2013 Conroe, Texas Manager/Associate Responsible for the daily activities of the store. All USPS, Federal Express, UPS and shipping. Services such as Notary, Mailbox rental and distributing mail daily. Working knowledge of all equipment available for services and also extensive computer knowledge and skills of various software. POS transactions as well. Monthly inventory reporting and month end reports to our vendors requiring extensive accounting skills and knowledge. Customer service a must in this environment and we work with various individuals at all times. It is imperative that we learn to deal with customers who are not always cooperative. Responsible for all of the dialy deposits and monies at the end of the day.

07/1994 - 05/2007 Speccical Needs Bus Monitor and Driver Conroe Indepentdent School District, Conroe, 0

Conroe Indepentdent School District July 1994 to May 2007 Conroe, Texas Speccical Needs Bus Monitor and Driver Provided transportation of special needs students.

01/1985 High School Diploma

Conroe High School, TX

NOTARY License Cerified VSF Operator TDLR License for VSF Employe Certification classes for VSF operator

Education History

Occupational Licenses, Certificates and Training

Detailed References

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