Service Representative Customer

Kimberly J. Cross

**** ********* ***** ******

Sugar Hill, Georgia 30518

Phone 770/831-9939 Cell 678/576-9512

Email – **************@*****.***

Qualifications

Very experienced as an Administrative Assistant and Customer Service Representative, with the ability to multi task and work well with others.

Education

1978-1982 High School Diploma, Forsyth Central High School

Employment

09/81-05/84 Billing Clerk, City of Cumming, Georgia

Responsible for monthly billing of all city water consumers, reconciliation of discrepancies, and monthly tabulation of all charges due.

05/84-08/99 Ford Motor Credit Company

Many positions held while employed with the company. Including:

1984-1985 Credit Investigator

Verify bank, personal and current residence information of all incoming credit applications. Obtaining credit bureaus and calling bank references.

1985-1988 Insurance Department Clerk

Verification of all new business insurance information. Follow up on

Insurance cancellation information.

1988-1992Administration Department (Cashier & Switchboard)

Cashier – Many responsibilities, including opening incoming mail, incoming customer correspondence, checks and daily deposits of over $2 million per day.

Switchboard – Running a switchboard with ten incoming lines.

1992-1999Customer Service Representative

Responsible for daily follow up on all past due accounts to conclusion. The objective is to resolve the delinquency in a timely manner in order to avoid repossession. Also responsible for incoming customer inquiries, while providing excellent customer service.

Also assisted the wholesale department while in the customer service department, conducting vehicle audits at automobile dealership throughout the metro Atlanta area.

April 1998 Voted employee of the month by my fellow co workers.

09/99-08/03 Human Assets South Inc.

New Business Associate

Responsibilities include processing of all new business from clients for a

Background search on all perspective new employees. This position

Included obtaining all credit bureaus, driving records and criminal records

Searches of new applicants. Word and Excel spreadsheets used to fax

Vendor the information on each applicant, with many searches done on the

Internet.

Also responsible for input and follow up on approximately five hundred

Employee driving records per month.

03/04 to 08/22 SunTrust Bank Cumming, Georgia

As a teller, my duties included providing courteous and professional teller

Service to our customers. Processing deposits, withdrawals, cash advances

And payments. Also participated Successfully in the employee sales referral

Program each month. Acted as the backup for the teller coordinator.

References furnished upon request.

Contact this candidate