Program Specialist Customer Service
Resume:
Highly motivated, resourceful administrative support with 4 years of experience in an administrative role. Experience working with vendors, customers, and team members to meet tight schedule demands. Full event life-cycle experience including planning, set-up, execution, clean up, and after action review. Ability to continuously prioritize and administer multiple projects to and activities through development, planning and execution processes. Education
Certification in EMT
ECPI University at Newport News Virginia October 2019 - March 2020
Liscence in Life & Health insurance
National Online Insurance School at Online April 2020 - May 2020
Key Skills
Professional Experience
Assistant Religious program Specialist
U.S Navy January 2022 - Present
Flag Administration personnel
U.S Navy December 2018 - December 2021
Culinary Specialist
U.S Navy April 2015 - December 2018
Volunteer
Raised over a thousand dollars for the D.A.R.E Program. AH ASIA HOWARD
U.S Navy Veteran
1 bellacasa way Unit B
Hampton, Virginia, 23666
**********@*****.***
Organization
Collaboration
Problem Solving
Microsoft office suite
Verbal and written communication
Time management
Customer Service
Established procedures for various types of events( 10-200 participants) and collaborate with other departments to ensure events run smoothly.
Coordinated simultaneous events with effective organizational, multitasking and prioritization skills. Use sound judgment to respond to and handle customer issues and complaints as fast and efficient as possible.
Assisted in payroll to 15 employees.
Assisted in motivating a team of 15 staff members to achieve optimal productivity and efficiency. Responsible for maintaining Top Secret Clearance to continue to effectively complete the tasks at hand. One of the staff (out of a team of 5) responsible for setting up the office work space for the Surflant Chief of Staff (COS), Three Star Admiral, and the Force Master Chief. Set set up secret computer access every day for the COS and Admiral. Review the COS and Admirals daily schedules and organize them into personal binders. Ensured the the COS and Admiral kept up with their demanding and tight scheduled. Answer and transfer phone calls.
Scheduled appointments and reserved conference room for meetings. Maintained office cleanliness.
Made sure to lock away or shred any classified or secret material left out at the end of the day. Responsible for cooking meals for over 3000 sailors on an Aircraft Carrier. Maintained a clean and healthy work environment.
Maintained healthy work relationships to ensure optimal productivity while working 12-16 hour schedules.
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