Scrum Master Project Coordinator

Ngang E Mu Loescher Tel: 210-***-****

SAFe Scrum Master/Agile Transformation Coach *******************@*****.***

CAREER PROFILE

Having spent over 11 years in IT in project coordination applying SDLC and DevOps best practices, and having worked with RDMS like MS SQL Server, I moved on to becoming a Scrum Master, servant leader, and then a Certified SAFe Scrum Master. I have over 9 years of experience in improving processes and complex product deliveries by implementing Agile practices, a Lean and a Kaizen mindset in building collaborative and high performing teams. Vast experience in removing impediments, facilitating Scrum/SAFe events and coaching Teams out of the Waterfall Method to adopting Agile, and to becoming cross-functional, self-organized and self-managed development teams full of confidence, focus, respect and safe in a SAFe environment.

EDUCATION AND CERTIFICATION

University of Texas, San Antonio MA

National Polytechnic, Bamenda, Cameroon HND Information Systems

Certified Scrum Master CSM (Scrum Alliance)

Professional Scrum Master PSM1 (Scrum.org)

Certified SAFe Scrum Master SSM (Scaled Agile Community)

DevOps Fundamentals

Microsoft SQL Server Database Administrator

Certified Life Insurance Agent Texas, Maryland, Ohio

TECHNICAL PROFICIENCIES/SKILLS

AGILE FRAMEWORKS

Scaled Agile Framework (SAFe), Kanban, Scrum, XP

Agile Coaching & Leadership

Agile Best Program Practices: TDD, ATDD, BDD to mitigate NFRs

Agile Best Team Practices

Risk Identification/Management

Retail Banking, Live Money applications and Application Lifecycle Management (ALM)

REPORTING TOOLS:

JIRA, Confluence

Excellent skills in Microsoft Word, Excel, PPT and Outlook

DEVELOPMENT & OPERATIONS DevOps

SDLC: Waterfall Model, Agile Model

DevOps SD LIFECYCLE

DevOps Implementation Best Practices: CI, CT, C Dev., C.Dep., Basics of Linux and Scripting Basics of Cloud Computing Version Control System =Git & GitHub, Jenkins, Knowledge of Python Scripting and programming, Ansible, Docker, Kurbenetes

CAREER HIGHLIGHT

As an experienced and certified Scrum Master with over 9 years of supporting and guiding Scrum teams in multiple locations to organize goals, implement and monitor software development processes and reporting to senior managers on project progress, I have performed many functions including the following:

Responsible for constant improvement schemes of web and mobile projects

Collaborated with developers, stakeholders and users to design, develop, and integrate user interfaces and services that meet business requirements

Enhanced the team effort by coaching and encouraging team members which resulted in on-schedule project tasks accomplishments

Mentored entry-level Scrum Masters, coordinated across other agile teams, collaborated with senior-level developers, coached and mentored entry-level and mid-level developers to senior levels

As a change agent and adaptable Servant Leader, I have worked with cross-functional Offshore/Onshore teams, improved team performance and business processes by implementing Agile and Lean best practices which have resulted in waste minimization thereby maximizing valuable production

As an organized record keeper and methodical team player, I ensured that Agile quality assurance best practices and procedures, including, but not limited to TDD, ATDD, BTDD, CI, CT, and Continuous Deployment are followed

As a Servant Leader who leads by example, I have continuously learned, and am still open to learn by encouraging team members to seek knowledge and learning opportunities through commitment, respect, openness and team collaboration, for, this is vital for professional and organizational growth

●A critical thinker and problem solver, able to find solutions to complex problems through analysis.

●I have excellent working knowledge of SDLC Models (Waterfall, Agile, DevOps)

●I have communicated with top management, and delivered reports on project progress per sprint through the use of burn-down charts and average story point velocity.

●I have worked with teams that developed and enhanced Software, Native, web and Hybrid Mobile Apps

●I have advanced knowledge of DevOps fundamentals (implementation best practices and DevOps Lifecycle, Importance of DevOps in software Development and Deployment.

PROFESSIONAL EXPERIENCE

Lead IT Scrum Master with JoinIT Solution/Randolph Brooks 03/2019 – Present

San Antonio, TX

●Mentored entry-level Scrum Masters and coordinated across other agile teams for complex projects

●Worked with two teams that developed native, web and hybrid mobile apps

●Teams developed web apps with security features which allowed users to make changes as necessary with authorized and secure authentication: users can block, deactivate and reactivate bank cards, suspend and/or prohibit transactions or payments for a defined period.

●Teams also developed a Hybrid Mobile App using HTML5 programming language to run on mobile and fixed devices through web browsers thereby saving time and resources for my organization.

●Team up with Product Owner/Project Manager to maintain and coordinate communication of project progress to clients throughout each project by visualizing work on Scrum boards.

●Act as Scrum Master for Scrum teams, guiding the teams towards improving the way they work.

●Assists to identify and remove impediments that will otherwise hamper valuable deliverables.

●Assist with internal and external communication, improve transparency and establish collaboration.

●Coach Product Owners in product backlog prioritization and refinement to optimize value.

●Act as the bridge between the Product Owner and the scrum delivery team and helping both parties to align to a common goal while managing stakeholder expectations.

●Teaching, coaching and mentoring teams on Scrum processes and providing constructive feedback.

●Train and transform teams to implement Agile practices and SAFe core values and principles.

●Help to build a safe environment and strong relationship within teams while protecting the team from over-commitment

●Schedule and facilitate all Scrum ceremonies, determined team capacity (velocity) from historical data.

Sr. Scrum Master Beta Consulting Services LLC/ MoBank 02/2015 – 03/2019

Kansas City, MO

●Built a trusting and safe team environment to foster collaboration and continuous learning.

●Led teams to agile maturity and self-organized by encouraging them to facilitate daily stand-ups.

●Trained and coached teams on conducting backlog Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings and assisting with internal and external communication, improving transparency, and radiating information and help define team health metrics for sustainable team monitoring.

●Identified, tracked and resolved impediments by empowering them to be open.

●Facilitated all Scrum ceremonies and served as a servant leader to the teams.

●Used burn-down and burn-up chart to monitor team progress.

●Interfaced with Program Management Office to ensure project goals and requirements are being met

●Provided all support to the team using a servant leadership style whenever possible, and led by example

Scrum Master Beta Consulting Services LLC 06/2014 – 12/2014

Elkridge, MD

●Built a trusting and safe team environment to foster collaboration and continuous learning.

●Led teams to agile maturity by encouraging them to self-organize and self-manage during ceremonies.

●Identified, tracked and resolved impediments by empowering them to own their development process.

●Facilitated all Scrum ceremonies and served as a servant leader to the teams.

●Used burn-down and burn-up chart to monitor team progress

●Provided support to the team using a servant leadership style whenever possible.

NISD San Antonio, TX 2010 to 2014

Teacher (French) and Pedagogic/Academic Trainer /Coach

Collaborated with colleagues to prepare the French curriculum, syllabus, and the pacing guide.

Facilitated District Professional Development and Pedagogic Trainings

Prepared lessons daily to teach high school students

Worked collaboratively with colleagues of my department to come up with common assessments.

Secured and administered sensitive student data professionally on district servers and software

University of Texas at San Antonio, TX 10/2007 – 07/2010

Graduate Research Assistant: Assisted Professors in Academic Research and book Reviews

HEB Grocery Warehouse San Antonio, TX 09/2006 – 08/2007

Order Selection and shipping to retail stores

Eco Bank, Limbe, Cameroon 04/2000 – 11/2005

Project Coordinator

Engaged with clients, gathered business rules, and ensured alignment with development teams

Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Evaluated risks related to requirements implementation, testing processes, project communications

Facilitated monthly meetings with clients to document requirements and explore potential solutions.

Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting and defined specifications and needs accordingly.

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