Customer Representative Data Entry
Resume:
Laura Breedlove
Billing Exceptions Operations Customer Representative
Tracy, CA 95376
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Billing Operations Exceptions Customer Representative Pacific Gas & Electric Co - Stockton, CA
July 2001 to October 2021
Reviewed exceptions for manual intervention, corrections and processed corrected billing. Residential, Commercial, City accounts for all areas of use for gas and electric distribution and use. Assisted with the billing corrections for all streetlight projects after bulbs were replaced with LED bulbs. As projects were completed in stages, as these were non metered and billed based on flat rates depending on wattages. Created and supplied spreadsheets to Account payable representatives, explaining the breakdown showing obvious savings resulting in credits applied to accounts. Analysis of Smart Meter, traditional electrical metering and gas billing exceptions. Requiring manual intervention, corrections and corrected billing. Generated billing exceptions for third party, direct access, Customer Choice Aggregate . Followed and applied Tariffs for electrical billing. Responsible for processing customer escalated requests to resolve errors to de escalate situation and provide optimal customer experience. Assisted with special projects provided by Director. Processed Medical baseline applications. Assisted with Customer Safety Power Outage Care Centers throughout PG&E territory. Providing customer and field service support. Received several employee appreciation awards. Offered support and training to coworkers. Insurance Treatment Coordinator Supervisor
Big Valley Dental Care - Stockton, CA
December 1990 to July 2001
Promoted three times within the first year. Resulting in the Supervision position for Insurance Treatment Coordinator. After two years the group took on a Pedodontist, I took on the responsibility to expand the pediatric department with increased patient flow. Special handling, interaction with others to create a How To manual to care for patients under 5 years of age with rampant decay. Resulting in the coordination and scheduling of a General Anesthesiologist and Pedodontist performing care and treatment once a month. Then expanding to once a week in the office setting and once a month in a hospital setting. Collected Accounts receivable, billed ADA CPT codes with narrative. Education
Some college in Business Administration
San Joaquin Delta College - Stockton, CA
August 1998 to June 2000
Skills
• 10 Key Data Entry (10+ years)
• Cordaptix experience (10+ years)
• Microsoft Excel (10+ years)
• Salesforce experience (10+ years)
• Dental insurance experience (10+ years)
• Highly analytical (10+ years)
• Problem solving (10+ years)
• Customer Service Oriented (10+ years)
• Soft Skills Experience (10+ years)
• Ability to multi task (10+ years)
• Interdepartmental relations (10+ years)
• Accounts Receivable (10+ years)
• ADA CDT codes (10+ years)
• Insurance Verification (10+ years)
• Dental billing (10+ years)
• Phone Etiquette (10+ years)
• Medical Records (10+ years)
• Familiar with Tariffs for Electrical billing (10+ years)
• SmartMeter knowledge (10+ years)
• California Public Utility Commission requirements (10+ years)
• Alternative dispute resolution (10+ years)
• Highly sensitive customer complaint resolution (10+ years)
• Customer retention (10+ years)
• 3rd party billing (2 years)
• SmartMeter billing (10+ years)
• Scheduled Field orders (10+ years)
• Account Reconciliation (10+ years)
• Accounting (10+ years)
• CPT Coding (10+ years)
• Fundraising (10+ years)
Languages
• English - Expert
Groups
IBEW local 1245
July 2001 to Present
Women’s Employee Association
July 2001 to October 2021
Focusing on women’s empowerment, health, work balance. Latin Employees Association
July 2001 to October 2021
Focused on fundraising and providing scholarships for college bound students. Networking for growth potential.
Public Service Employees Association
July 2001 to Present
Public service employees association
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