Project Manager/Scrum Master

Heather Snider

Project Professional

*********@*****.*** • 916-***-****

https://www.linkedin.com/in/heathermsnider/

Tech-savvy professional with extensive experience driving core objectives while delivering superior leadership to high-profile eCommerce, healthcare, and finance projects and technical teams. Notable success in managing/tracking multiple projects from initiation through release. Proven expertise in overseeing software development processes and reporting status, challenges, and ongoing issues to senior management. Talent for collaboration across multiple, interdisciplinary teams. Articulate communicator; known for building and strengthening relationships across functions to drive cohesive, strategic operations.

Areas of Expertise

Project Management

Waterfall Methodology

Agile & Scrum Methodologies

Agile & Scrum Coaching

Troubleshooting & Issue Resolution

Cross-Team Collaboration

Team Training & Leadership

Process Improvement

Customer Satisfaction

Career Experience

PeaPod Digital Labs- Remote 2022 – Present

Sr. Scrum Master/Coach

Team collaborator, servant leader, and agile mentor, enhancing Agile Scrum knowledge across multiple teams. Articulate Scrum concepts and drive buy-in using a mindful approach to scrum concepts and ceremonies..

●Coached multiple siloed teams toward more cohesive, transparent, collaborative project and program practices, driving standardization and maturity.

●Created comprehensive and interactive “Day in the Scrum Team Life” training to enhance Scrum understanding across multiple audiences

InsightSoftware - Remote 2021 – 2022

Sr. Scrum Master/Product Owner

Delivered exceptional services in multiple roles, including team collaborator, servant leader, and agile mentor to enhance significant product knowledge of team and agile adoption. Articulated internal/external customer needs through user stories to the development team. Explored and resolved business issues with innovative technology solutions in coordination with product management, engineering, and support teams. Prioritized backlog of issues by documenting software solutions and requirements in partnership with product managers.

●Acted as a liaison between customers and development team throughout the planning and software development process in collaboration with Software and Quality Engineers.

Eyeconic (a VSP Company) – Rancho Cordova, CA 2016 – 2020

Sr. Scrum Master/Project Manager

Drove projects enhancing aesthetic appeal, functionality, and compliance for three large-scale e-Commerce websites. Determined areas of improvement and recommended solutions for seamless and easy accessibility and browsing by performing testing and evaluation of site functions. Aligned business goals and objectives through cross-functional collaboration of multiple teams and stakeholders. Utilized leadership and technical expertise to develop product roadmaps for three sites; while meeting stakeholder expectations. Reduced chaos, strengthened trust and built relationships by effectively leading process improvements within and among teams.

●Demonstrated remarkable performance efforts by serving as Certified Product Owner (CSPO) and Certified Scrum Master (CSM).

●Served as a SME with a foundational skill set in Waterfall, Agile, and Lean methodologies as well as data mapping, and technical writing.

Eyefinity – Rancho Cordova, CA 201 1– 2016

Project Manager/Scrum Master

Utilized a comprehensive knowledge of agile methodologies and project management fundamentals to spearhead the design, development, and implementation of complex systems for Practice Management and Electronic Health Records. Directed a highly-invested twelve-member team throughout all aspects of the SDLC process while performing talent development activities including continued mentorship and routine performance evaluations. Identified Business and Functional requirements for the web-based portal interfaces through collaborative efforts with project stakeholders during JAD sessions. Partnered closely with clients to assess needs, define objectives for aesthetics and functionality, established expectations, and delivered project status updates throughout the entire process. Employed Waterfall methodologies to strategize project requirements, timelines, resource allocations and cost analysis.

●Instrumental in the improved alignment of Product Roadmap with Corporate Goals by collaborating on the successful adoption of Agile Scrum

●Supported the development of business requirements documents, functional requirements documents, use cases, systems flows, process flows and dependency flows.

●Expanded end-user confidence and decreased Help Desk tickets by spearheading the mitigation of recurring system bugs and gaps issued by generating UAT test plans, scripts, and result expectations.

Professional Development

Advanced Certified Scrum Master (ACSM)

Certified Scrum Coach (ICP-ACC - Autumn 2022)

Certified Product Owner (CSPO)

Certified Scrum Facilitator (ICP- ATF - Autumn 2022)

Project Management Certification, PMI

Systems Project Management Program graduate

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