Contact Representative Service

MIGUEL A. SCHIEF

**** ******** **** *********: 662-***-****

Cordova, TN 38018 Email: ***********@*****.***

EDUCATION

Master of Music, Specialty: Trombone Performance 2004 University of New Orleans, New Orleans, LA

Bachelor of Arts, Major/ Minor: Music/ Business Administration 1994 Xavier University of Louisiana, New Orleans, LA

EMPLOYMENT HISTORY

● Material Handler, Federal Express Memphis Hub Operations Memphis, TN (10/2020 - present) 40 hours/weekly

Job Description: Ensure orderly production and distribution of products by properly sorting them according to the company guidelines.

● Customer Service Representative, RemX/Crisp Connections Memphis, TN (08/2019 - 04/2020) 40 hours/weekly

Job Description: Served customers on inbound and outbound calls by providing information on Medical Alert Devices and Medicare Supplement Options.

● Missionary/Assistant Basketball Coach, Oasis International School, Kuala Lumpur, Malaysia

(07/2018 - 06/2019) 40 hours/weekly

Job Description: Helped with practices, conditioning, and coaching games for middle school boys.

● Teacher/Information Technology, International Christian School, Caracas, Venezuela (08/2016 - 06/2018) 40 hours/weekly

Job Description: Teaching middle school social studies and secondary instrumental music. Assisted in information technology by troubleshooting network problems, installing digital visual interface, PS/2 port, USB, and routers.

Monitored network performances and performed network diagnostics. Also served as resetting and rewiring internet connections.

● Contact Representative GS-0962-08, Internal Revenue Service, Memphis, TN (11/2011 - 08/2016) 40 hours/weekly

Job Description: Assisted customers in resolving federal income tax issues. Experienced in oral disclosure verified on account inquiries for refund, balance due, QRP, first read, 1040X, manual refunds, Taxpayer Protection Program, and a variety of accounts.

● Crew Leader, US Census Bureau, Desoto County, MS (04/2010-07/2010) 40 hours/weekly Job Description: Guided and directed the work of a group of 12 enumerators engaged in field data collection, managed payroll, and ensured proper field techniques for enumerators. MIGUEL A. SCHIEF Page 2

● Security Monitor/Escort (Top Secret Clearance), US Investigations Services, Fall Church, VA

(05/2008 - 06/2009) 40 hours/weekly

Job Description: Escorted and monitored persons on government sites. Provided customer services to the U.S. Government by protecting its employees, property, and classified information. RELEVANT EXPERIENCE AND TRAINING

● Experienced in Macintosh and PC operating systems.

● Utilized Microsoft Office Suite, including Word, Access, and PowerPoint.

● Employed World Wide Web resources via Google Chrome and Internet Explorer.

● Planned, designed, developed, and integrated network systems consistent with existing or planned network infrastructures.

● Assisted network administrator on a large local system with responsibilities of configuring hubs, switches, and routers.

● Helped in projects to develop requirements for the acquisition of network hardware, software, and services.

● Analyzed network traffic patterns and installed network software fixes and upgrades. REFERENCES

● Upon request

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