Customer Service Rep
Resume:
Desiree Perez-Lugo **** Bentworth Dr #***
Houston,Tx, 77077
***************@*****.***
EXPERIENCE
PF Chang’s 11685 Westheimer Rd, Houston, Tx 77077- server
October 2019- February 2020
Received orders, handled orders, handled food & beverages, worked with parties of 10+, dealt with customer complaints and concerns, handled money and credit cards, kiosk experience, worked in fast paced environments, provided excellent service and customer service. La Margarita 120 Produce Row, San Antonio,Tx 78207- server
February 2019- August 2019
Received orders, handled orders, handled food and beverages, worked with parties of 10+, dealt with customer complaints and concerns, handled money and credit cards, kiosk experience, worked in fast paced environments, provided excellent service and customer service. Extreme Works 5415 Five Forks, San Antonio, Tx 78227 July 2018- January 2019
Unloaded trucks in shipping and receiving departments,set up concert stages; lights, audio, band equipment.
Davis vision 1416 Latham, Ny 12110 - customer service rep. October 2021- Current employer ( remote work from home) Communicate with eye physicians about davis vision insurance policies, Order contacts and glasses for patients, handle claims and billing, deal with eye and contact prescriptions, take 80-120 calls daily, handle doctor complaints and questions, help providers access davis vision portal, troubleshoot davis portal, access member accounts and provider accounts for davis vision, transfer calls when needed, and provide excellent service to providers in aiding them with any questions they have .
EDUCATION
St.Philips College 1801 Martin Luther King Dr, San Antonio,Tx 78207 June 2016- august 2017
Major : Business administration
Did not graduate plan to go back soon
SKILLS
Fast learner
Great communicator
Great writing skills
I’ve volunteered handing out
food
Worked with children
Overachiever
Team leader
Positive attitude
Dedicated
Customer service experience
Familiar with hipaa laws
Working in fast paced
environments
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