Customer Service Representative
Resume:
LUDMILLA
GAVINO
***************@*****.*** 561-***-****
Boynton Beach, FL 33437
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in 6 years in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Successful sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in SalesForce CRM.
SKILLS
Solving Customer Concerns
Sales and Upselling
Computer Proficiency
Customer Service and Assistance
Listening skills
Microsoft Word
Organization and Time Management
Technical Support
Analytical and Critical Thinking
Attention to Detail
Excellent Communication
Problem-Solving
WORK HISTORY
01/2022 - Current
Customer Service Representative Sykes Enterprises - Tampa, FL Work for AARP by helping out members with their
membership, their payments, providing information
Answered customer telephone calls promptly to avoid on-hold wait times. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled 75 clients daily in very fast past environment. Loan Processor The Borrowing Club - Boynton Beach, FL 08/2021 - 11/2021 Prepared documents for underwriting by verifying client income, credit reports and other information.
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Upheld complete confidentiality of all submitted information according to release guidelines.
Acquired management approval for small business and commercial loans. Developed prospect for new loans by conducting 200 cold calls weekly. Sales Agent Infinity Sales Group, LLC - Boca Raton, FL 09/2020 - 06/2021 Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Spoke to customers in native language to increase loyalty and establish relationships.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Documented customer interactions using SalesForce to capture data in processing system.
Answered customers' questions regarding products, prices and availability. Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals. Set up new accounts, established customer credit, and set up payment methods.
Adjusted sales scripts to better target needs of specific individuals, boosting sales by 20 percent.
Retention Specialist Teleperformance - Boca Raton, FL 02/2019 - 09/2020 Utilized knowledge of customer experience to create specialized plans for customer retention.
Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Made150 sales calls weekly to existing and new customers for business growth.
Security Guard SOS Security - Lake Worth, FL 08/2016 - 02/2019 Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle and by foot. Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Responded quickly to incidents and assessed active situations for security concerns.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Oversaw entry and exit of up to 50 employees and visitors daily. Cashier Dunkin' Donuts - Boynton Beach, FL 12/2015 - 08/2016 Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Answered questions about store policies and addressed customer concerns. Helped customers complete purchases, locate items and join reward programs.
Worked flexible schedule and extra shifts to meet business needs. Managed around 100 customers in and out during per day. Cashier Wendy's Restaurant - Delray Beach, FL 05/2014 - 12/2015 Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.
Resolved customer complaints and maintained clean and tidy checkout area. Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Managed around 100 customers in and out during per day. EDUCATION
Palm Beach State College - Boca Raton, FL 08/2022
Associate's Degree: Art
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