Center Representative Call

Rogelio Dagand

305-***-**** *****.******@*****.***

EXPERIENCE

Call Center Representative

Renovations Property Management

August 2022-October 202

● Received high volume of calls regarding applications, violations, and maintenances issues for over 80 different communities

● Informed tenants and residents of special assessments, board meetings, and the use of our TOPS system via phone, email, and mail

● Responsible for keeping logs of different customers depending on the type of calls

● Advised property managers of any maintenance or violation issues regarding tenants using Outlook and SharePoint

Sta Writer, Sports Section

PantherNOW, Student Ran Newspaper

As of August 2021

● Write and publish articles about sports teams and athletes pertaining to Florida International University

Information Specialist

Miami Dade College, Dept. of Continuing Education

December 2017 - May 2022

● Established over five years of experience in a higher education setting and gained knowledge in real estate courses, GED, insurance industry licenses, child care certifications, and others

● Advised and guided potential students, often foreign, on available programs and courses, generating leads for credit and non-credit classes through phone calls and in-person visits

● Established and improved processes to improve data collection and cultivation efforts

● Played a key role in the transition to remote work and back to the office during the pandemic

Summer Camp Counselor

Miami Dade College, Dept. of Continuing Education

June 2017- August 2017

● Planned and implemented camp programs for children

● Provided high-quality educational and recreational opportunities for campers

● Supervised campers and ensured their safety and general well-being After School Care Counselor

Royal Green Elementary

August 2015 - June 2016

● Supervised group of 25-30 students during the school year

● Tutored and assisted students with classwork or homework

● Organized indoor/outdoor activities for creative enrichment Warehouse Assistant

MD Cargo Logistics

August 2015 - June 2016

● Physically received and processed incoming and outgoing inventory

● Fulfilled and shipped orders in programs and internal system, ensuring stock accuracy LANGUAGES

Fluent English

Fluent Spanish

PUBLICATIONS

“FIU Men’s

Soccer Team Win

on the Road, Lose

at Home”

-Latest FIU

PantherNow

Article,

10/10/2022

“What Lies in The

Tent”

-Miambiance,

Vol. 30

10/7/2020

● Maintained warehouse organized, clean and up to code EDUCATION

Florida International University Set to graduate in May 2023 Bachelor’s Degree in English

Miami Dade College Graduated August 2019

Associates in Arts

G. Holmes Braddock Senior High School Graduated June 2016 High School Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate