SB

OBJECTIVE

Highly organized individual

with excellent communication

skills, seeking a position

where I can continue to grow,

develop and excel while giving

my best to you, the employer. I

am a graduate of Evergreen

High School with a Diploma in

General Studies and enjoy

volunteering my time and

resources to the less

fortunate while developing my

leadership skills as the Vice

President of our Purity Youth

Group.

SKILLS

• 6 Plus years of superb

customer service experience

• Keyboard 40 wpm; 10-key

• Proficient in Microsoft Word,

Excel, Outlook

• Well organized, detail

oriented and professional

• Stellar problem-solving

skills

• Bilingual in Spanish

• Valid driver’s license

SHAMIRAH BENTLEY

2528 MEADOW PARK CIRCLE #182 BEDFORD, TX 76021

ads5mt@r.postjobfree.com 503-***-****

EXPERIENCE

SCHEDULING COORDINATOR, SIGNIFY HEALTH; DALLAS, TX — 2021-CURRENT Handle a high volume of inbound calls by the telephony system to Medicare and/or Medicaid health plan members to offer, explain, and schedule a free in-home health risk evaluation • Present a positive and professional face to clients, health plan members, and workforce • Leverage Signify systems to schedule providers to conduct in-home or virtual health risk evaluations • Adjust and reschedule appointments with both members and contracted providers, if requested; ensures cancellations and reschedules are recorded accurately and therefor communicated to the appropriate parties internally • Adhere to assigned shift times and maintain daily productivity requirements • Follow departmental procedures when communicating with members • Act as a subject matter expert for peer side-by-side coaching

• Assist with training fellow employees, as needed • Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities AIRCRAFT CABIN CLEANER, G2 SECURE STAFF; PORTLAND, OREGON — 2020-21 Responsible for comprehensive cleaning of aircraft interiors • Galley stocking per aircraft specifications

CHILDCARE PROVIDER ASSISTANT, WEECARE DAYCARE AND PRESCHOOL; VANCOUVER, WASHINGTON — 2016-19

Warmly greet and welcome parents and children • Supervise and monitor the safety of children

• Prepare meals, organize mealtimes and snacks for children • Coordinate and participate in field trips for children • Teach and facilitate basic/age appropriate curriculum to children • Read books to children• Perform housekeeping duties such as laundry, sanitation and dish washing

DATA ENTRY CLERK, THE STANDARD INSURANCE COMPANY; PORTLAND, OREGON — 2014-15 Data entry • Telephone reception • Customer service • Mail distribution • Update/decorate bulletin board

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