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Maintenance Technician Customer Care

Location:
Miami, FL
Posted:
October 23, 2022

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Resume:

Neville Wedderburn

Linkedin/nevwedd *** Windward Loop

Phone # 863-***-**** Auburndale FL. 33823

Experience:-

Proficient and experienced electronic, laser and maintenance technician with extensive test and troubleshooting skills. Knowledgeable in complex board and component level schematics repairs . I have collaborated with engineers on Quantum Cascade Laser product research and development. Utilized innovative technology in improving robotic engineering thereby increasing production and system reliability. Stryker Lakeland, Florida - Maintenance Technician Oct 2013 - Feb 2022 Medical equipment reprocessing company

. Responsible for daily, weekly, monthly and annual preventative maintenance of all surgical and non surgical equipment, Crest ultrasonic tanks. PLCs and Logic relays systems, AC/DC motor service.

. Assisted supervisors and product technicians on site with testing and troubleshooting of equipment.

. Ensure FDA required calibrations are done and records kept so they are easily retrievable for inspection.

. Instituted with engineering, revised product testing, improving throughput and increased production.

. Weekly maintenance of several Carrier and Trane AC units. Replacing ceiling tiles and lights.

. Replacing light switches, outlets and installation and repairs of plumbing lines, also drywall repairs. Northrop Grumqman, Company, Florida - Technician Mar 2003 - Jul 2012 National Defense equipment contractor

. Assembled armed service target finding equipment and assemblies.

. Initiate new and improved alignment techniques, saving the company hours and thousands of dollars.

. Reduced rework time over 20% on failures mandating improved alignment.

. Monitor products through environmental stress requirements for failures, to determine root cause. First USA Bank, Florida - Customer care Professional Apr 2001 - Mar 2003 Banking / Customer Care Company

. Conducted account review to improve client satisfaction and commitment.

. Manage overdrafts, late payments to better assist customers & minimize deductions and penalty fees.

. R ecognized for 100% continued and sustained customer satisfaction over a 9 month period. 2

Neville Wedderburn

Linkedin/nevwedd

Phone # 863-***-****

Lam Research Corp. Westboro, MA Feb 1995 - Nov 2000 Wafer fabrication equipment company

. Responsible for the maintenance and repairs of company’s semiconductor equipment valued at

$500,000.00 to over 1 million dollars in the manufacturing of mono-crystal silicon wafers.

. Met customers scheduled delivery and installation of two new Tungsten etching machines.

. Completed training of new SiO2 etch machine, flew to customers’ site the following day and assisted with

. Implemented testing procedure for installation reducing startup procedure by over 4 hours. Education

AS degree Electronics Roxbury Community College, Mass Sep 1982 - Jun 1984

. MS Windows OS

. LAM Research maintenance and advance troubleshooting

. Basic C language

. Laser Alignment



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