Customer Service Specialist

LASHONDA L. HARRIS

Cincinnati, Ohio 513-***-**** ********.***.******@*****.***

CUSTOMER SERVICE SPECIALIST

Established customer service professional with over 20 years of experience in healthcare and emergency services. Recognized and rewarded for dedication, quick learning, and adaptability in high stress environments. Constantly examining administrative effectiveness and

seeking better procedures. Exemplary written and oral communication fortified by years of unique customer interactions.

CORE COMPETENCIES

Positive Attitude, Client Relations, Complaint Resolution, Attention to Detail, Time Management, Patience, Team Collaboration, Critical Thinking, Multi-Tasking, Microsoft Office Suite, Critical Thinking Skills PROFESSIONAL EXPERIENCE

The City of Cincinnati – Cincinnati, OH September 2002 – Present Emergency Response Operator and Dispatcher

Obtains and disseminates information from citizens to accurately dispatch emergency services. Liaises data throughout various police jurisdictions using advanced CAD technology system. Simultaneously navigates emergency service software along with Microsoft Suite and GPS Mapping software. Dutifully serves citizens and police personnel with exemplary customer service.

Key Accomplishments:

• Implemented a mental health program to boost employee morale.

• Recognized numerous times for life-saving services in high stress situations. EDUCATION

Associate degree– Business Administration May 2005 Brown Mackie College – Cincinnati, OH

Cumulative GPA: 3.56

CERTIFICATIONS

Association of Public Communications June 2022

Emergency Medical Dispatch January 2015

City of Cincinnati

Emergency Fire Dispatch September 2019

City of Cincinnati

Emergency Police Dispatch September 2019

City of Cincinnati