It Administrator Customer Service

Marshall Costello

**** *********** ** ******, ******* 35244 Cell: 205-***-****

**************@*****.***

Objective:

Customer Service

Excellent customer assistant having worked in technical support, sales and collections for a large company with a high call volume.

IT Specialist

Network management, software development and database administration. Providing technical support to businesses an organization's. Helps to solve technical problems involving computer software, hardware, networks, Cloud platforms, etc. I have the ability to diagnose a problem, great attention to detail, I’m an analytical thinker, and great communication skills. As an Administrator I will oversee the development, implementation, and use of technology throughout the company. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology. I supervise IT and I’m responsible for ensuring the integrity and security of all technology systems. I aim to learn emerging technologies and resolve any issues involved in integrating new technologies with existing systems. As an IT Administrator I am a key technical resource, providing advice, training and technical support for various projects. I works closely with Upper Management in evaluating current systems and aligning business objectives with strategy for technology Education

• 3 year Chemistry Student, 1999-2002 - Auburn University - Auburn, Alabama

• Business Management Major, 2010-2013 - Western Governors University - Salt Lake City, Utah Work Experience

Tiffany & Bosco P.A. (6month contract 1/2022-7/2022) IT Administrator

• Daily Server maintenance Windows

• Office 365 Active Directory

• Manage ticketing system(Spice Works

• Manage Information Security Trouble Shoot System and hardware

• Configure PC stations, printers and Networks Knowledge of VPN and Firewalls

• Support network printers and Servers(proxy,mail,web, VM,FTP, File, Application Computer, server, switch install

• Granting and installing license to gain access to different programs and applications

• Managed user accounts and email accounts as well as storage using Cloudberry

• Built, managed, and repaired laptops

• Managed all hardware maintenance associated with all environments.

• Maintained contracts and relationships with vendor

• Single IT administrator for Birmingham location onsite and 4 other locations remotely without an IT Team

• Moved Servers from 2nd floor to 3rd floor along with panels, switch and re cabling. Strategic Systems(Compucom) 5/2019-12/2021( Contracts with Wells Fargo,BBVA, Target, Sherwin Williams, Lowes, T-Mobile, CVS

IT Administrator

• Identify the Primary and Secondary server stations.

• Replace the Old Secondary server with New Secondary server. Powering down all client PCs at the store.

• Begin back up of Old Primary server.

• Replace the Old Primary server with New Primary server. Restore files to New Primary server.

• Windows upgrades

• System Mergers, Restore & Upgrade

• Desk top, Printer, etc. Support, Upgrades, and routine maintenance Work Daily Trouble Tickets

• Advanced skill to maintain, repair, and provide technical support of a variety of computer systems hardware and

software across a wide range of bank operating units;

• Performance of complex upgrades on a wide variation of operating systems, including systems integration and

customization;

• Analysis and resolution of complex computer applications and systems problems for multiple clientele;

• Provision of in-depth technical assistance to end user support staff.

• Unracked servers and removed cables from servers

• Modified and followed the decommissioning processes for servers

• Created tickets for other teams that included items such as removing DNS entries, removing computer object from

Active Directory, removing network settings/firewalls rules, etc.

• Monitored and addressed ServiceNow tickets concerning servers and NetApp storage Care Fusion 2/2015-7/2015 IT Manager

• Managed eight direct reports.

• Oversaw technical management of all enterprise-based Microsoft servers and services (AD, DNS, WINS, DHCP,

SCCM, Exchange), IBM AIX servers and associated applications, Cisco network connectivity (wired, wireless, SAN, and

WAN), storage (HP, IBM, and virtualized storage), backups (IBM Spectrum Protect), Citrix, and VMware.

• Provided and maintained stable and secure Internet connection and DMZ, servicing internal customers and external

vendors and associates.

• Managed all hardware maintenance associated with all environments.

• Perform hardware and/or software updates on medical devices

• Perform electrical safety tests

• Perform verification tests

• Input test results into CareFusion proprietary software application

• Use a bar code scanner to input data into the software application or in an Excel sprea

• Managed server migration from Novell to Microsoft.

• Consolidated multiple Citrix farms into one.

• Redirected users’ “My Documents” folders.

• Published network-attached printers in Active Directory. o Implemented two HP EVA 5000 environments, HP blade

(boot from SAN) environments, and VMware (ESX 2.5) environment.

• Oversaw various application server deployments.

• Migrated from Exchange 5.5 to Exchange 2000, from Active Directory 2000 to 2003, and from Exchange 2000 to

Exchange 2003.

AT&T 2008-2011

Tech Support II

● Customer Service: DSL Technical Support, Sales, Collections Ensured hardware maintenance on various types of midrange and PC equipment, including storage media, printers, terminals, communication devices, and document processors. Installed and maintained hardware on IBM Systems 34, 36, 38, and AS/400. Served as administrator of quality appearance program, ensuring preventive maintenance on customers’ machines. Identified additional business opportunities where applicable.

Computer Skills

• Problem-Solving and Administration

• VMware

• DNS

• DHCP

• Active Directory

• MS Server

• Cisco

• Networking

• Cloud

• Automation and Scripting

• Security and Monitoring

• Account Access Management

• IoT/Mobile Device Management

• Scripting Languages

• Hardware Management

• SQL

• Windows 365 operating system

Contact this candidate