Data Entry Customer Service

SANESSA BASS

Elk Grove, CA ***** 916-***-**** *******.********@*****.***

SUMMARY

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

SKILLS

Retail Sales Campaigns

Work Documentation

Product Launch Support

Problem-Solving

Team Collaboration

Customer Service

Documentation and

Recordkeeping

Needs Assessment

Laptop and Mobile Device Use

Time Management

Critical Thinking

EXPERIENCE

11/2015 to 09/2020 Supervisor-Danielle, Merchandiser / Customer Saint George Utah

Managed visual displays for walmart company to drive exposure and increase revenue.

Maintained safe work and collaboration spaces for night employees. Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.

Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

08/2012 to 01/2014 Customer Service Representative Team Lead Helping Hands Home Care Of MN Henderson, NV

Motivated teams by recognizing and rewarding excellence. Provided daily direction to call center associates. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

08/2012 to 07/2013 Customer Service Rep

ACT Sacramento, CA

Organized client contracts, records, reports and agendas to strengthen traceability.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented customer correspondence in CRM to track requests, problems and solutions.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

12/2011 to 11/2012 Supervisor

Golden State Overnight, Dr, Imani Rancho Cordova, CA Identified and corrected performance and personnel issues to reduce impact to business operations.

Complied with company policies, objectives and communication goals. Resolved customer complaints and adjusted policies to meet changing needs.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

01/2011 to 12/2011 Human Resources Intern

SMUD Sacramento, CA

Resolved customer complaints and adjusted policies to meet changing needs.

Maintained employee documentation, organizational chart and phone list.

Complied with company policies, objectives and communication goals. Organized and stored employment forms and information. Helped with recruitment by posting job openings, screening resumes and scheduling interviews.

Demonstrated awareness, understanding and skills necessary to work in diverse environment.

Completed data entry and used ADP HRIS system.

Direct Support Professional Caregiver

Peoples care Roseville, CA

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.

Monitored vital signs and medication use, documenting variances and concerning responses.

Laundered clothing and bedding to prevent infection. EDUCATION AND TRAINING

10/2011 CNA

Vocational Program Sacramento, CA

06/2011 High School diploma: Basics

Sheldon High School Elk Grove, CA

05/2011 Medical Assisting

Program Sacramento, CA

Some College (No Degree): Dental Assisting

Carrington College California - Sacramento Sacramento, CA REFERENCES

Reference If needed can be provided upon request.

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