Reservation Agent Service

Professional Summary

Skills

Experience

Charles Dority

**** * ******** ***, *******, Il 60625-3787

872-***-**** - ***********@*****.***

Hardworking Customer Service Agent focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Proven leader Persuasive speaking skills

Ability to use positive

language

Clear communication skills

Taking Responsibility Effective listening

Willingness to improve Time management

07/2003 to 09/2020 Domestic and International Reservation Agent United Airlines Inc - Chicago, Il

Plan customer travel experience from start to finish Destination

Fastest route to and from the back

Hotel accommodation

Hotels cater to customers needs and budget

Car rental

Tailored to the customer needs and budget

Offered various programs to accelerate profit According to company guidelines

03/1998 to 05/2003 Store Manager

Hollywood Video - Chicago, Il

Store manager for one of the largest video chains in Chicago turned six of the stores From showing a loss On the PNL to now showing a profit Education

Turn two of the stores in the red into million dollar revenue stores 02/1993 to 06/1999 Human Resources Manager

Michael Jordan's restaurant - Chicago, Il

Had direct contact with staffing organization and utilization of workforce management, appraisal of workforce performance, implementation of award systems for employees, professional development of workers and maintenance of workforce also Handle OSHA compliance

Conducted a successful mock fire drill of the three-story restaurant building During business hours

and helped out in the restaurant from time to time 06/1989 Associate degree in Marketing & Sales : Marketing & Sales Northwestern business College - Chicago, Il

Training and educating customers is one of the best ways to build relationships and development customer loyalty. It provides valuable information to your customers to show them how to use the product but it also can show them way to use your product then they could have previously thought

06/1986 High School Diploma: General

Holy Trinity high school - Chicago, Il

On the Debating team

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