Customer Service Debt Collector

MORRIS ELLIS

718-***-**** · ****************@*****.*** · Queens, NY 11422

PROFESSIONAL SUMMARY

Innovative and goal-oriented Management professional committed to productivity. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through great success . delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

SKILLS

Employment Law

Flexible Work Schedule

Merchandise Promotion and Display

Business Development and Planning

Recruitment and Training

Financial Forecasting

Analyzing Profitability

WORK HISTORY

Oct 2021 - Current

Queens, NY

Clothing Store Manager/Owner/Operator / KOREKZHON

Assessed merchandise mix to continually broaden and improve assortments.

Trained team members in successful strategies to meet operational and sales targets.

Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Examined incoming inventory, merchandised shelves and prevented shrinkage.

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Aug 2018 - Apr 2020

Queens, NY

Waiter / USA Diner

Kept server areas clean and stocked to increase efficiency while working tables.

Maintained customer satisfaction by clarifying questions about orders and specialty items.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Nov 2017 - May 2018

Brooklyn, NY

Cable Installation Technician / Optimum

Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.

Demonstrated equipment capabilities to customer and responded to questions and complaints.

Collaborated with other workers and customers to resolve issues of deficient communications connections.

Connected components to exterior cable systems and tested connections for adequate power and functional links.

Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.

Oct 2016 - Apr 2017

QUEENS, NY

Warehouse Worker / DOLLAR TREE

Loaded, unloaded and moved material to and from storage and production areas.

Wrapped pallets in shrink wrap prior to loading.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Consistently lifted materials weighing as much as 60LB pounds.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Jan 2015 - Aug 2016

MONTEGO BAY, ST.JAMES

Debt Collector Agent / Global Solutions Services

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Achieved performance goals on consistent basis.

Maintained high volume of calls and met demands of busy and productive group.

Worked in call center environment handling manual and automatically dialed outbound calls.

Trained new team members on scripts, company services and collection strategies.

Notified co-signers of delinquent accounts to assist in collecting payments.

Mar 2010 - Apr 2014

MONTEGO BAY, ST.JAMES

Delta Airline / ACS Services

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Provided customers with information about availability and pricing.

Resolved various issues and discrepancies for customers.

Handled billing information over phone.

EDUCATION

Jun 2015

Kingston

Associate of Arts in Business Administration And Management

UNIVERSITY OF THE WEST INDIES

Jun 2005

JAMAICA WI

High School Diploma in

IAE

SINGING

I am a productive individual that knows how to bring a plan together and control team effort with the best conduct .

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