Scrum Master Project Coordinator

Olugbenga Coker

Scrum Master PMP, PSM, SSM.

832-***-**** *********@*****.***

Scrum master experienced in SAFE enterprise organizations serving as a key liaison between cross functional IT teams (Management, UX, Development team, QA, and Production support). I am an experienced Scrum master professional with great communication and analytical skills in Agile approaches (XP, Kanban, Crystal, FDD), Waterfall and Hybrid in SDLC, User Stories, ATDD, TDD, Continuous Integration, Continuous and Automated Testing. I have experience using Confluence, Trello, Jira, Tableau, Service now, Office365, CA Rally, SharePoint, Salesforce, Testing

(UAT), Migration, Visio, troubleshooting incidents/problem, AWS, DevOps, and CRM tools. Many years of experience being a servant leader and facilitator of scrum ceremonies leading multiple agile teams across the SAFE framework.

● Facilitates the pragmatic use of Agile ceremonies to deliver products increment.

● Coach the team to higher level of scrum maturity as a sustainable pace helping to improve customer satisfaction by 30%.

● Built a trusting and safe environment where problem could be raised without fear of blame improving employee retention by 11%.

● Ensures scope, goals, milestones, budget, risks, status, change requests and critical issues are effectively communicated to the client and project team.

● Supported and educated the product owner and product manager, especially on grooming and maintaining the product backlog.

● Removed impediments or guided the team to remove impediments by finding the right personnel to remove the impediment improving developer efficiency by 15%.

● Use of SAFE / Kanban methodology to coach other scrum teams for project planning and execution and represent the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation.

Jira, Confluence, MS Word, Project, Visio, Rally, Trello, SharePoint, Miro, Adobe. Scrum Master NCR Corporation Jun 2019 - Present

● Facilitates the pragmatic use of Agile ceremonies to deliver products increment and acting as a servant leader to the Scrum team by ensuring the team adheres to the Agile methodology and Scrum framework which has increased production and revenue by 55% annually since adoption of Agile methodology from Waterfall.

● Works closely with Product outlining, Product Development and Technology groups to plan and deliver releases. Works with product owner to define and prioritize outcomes. Ensures the application of agile frameworks to the software to increase effectiveness of software development.

● Participates in the Program roadmap, rollouts, and strategic discussions with internal and customer stakeholders.

● Conducts analysis, create test cases (traceable to business requirements), execute tests - i.e., unit, system end-to-end integration, load, performance and UAT.

● Use of velocity to assist teams and maintain accurate metrics that provide visibility on sprint burn down charts to stakeholders on team-level progress.

● Utilize project coordination expertise and tools to support upstream and downstream teams throughout SDLC.

● Identifies, tracks, and solves impediments and may remove roadblocks to software development, protecting the teams from interruptions and distractions.

● Use of SAFE / Kanban methodology to coach other scrum teams for project planning and execution and represent the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation.

Scrum Master UnitedHealth Group Dec 2015 – May 2019

● Coached a high performing cross functional team facilitating improvements to organizational agile transformation and overall stakeholder and customer satisfaction.

● Acted as the liaison between product owner, IT, and sales teams to understand customer demand for new features and prioritized the product roadmap.

● Collaborated with the Program Manager and other team leads to define quality measures for each sprint; define critical success factors for the development team owned the product roadmap and met 96% of all feature deadlines by proactively identifying and mitigating any engineering roadblocks.

● Established working relationships and managed communications with project sponsors, project team, process owners, and other key stakeholders.

● Developed 6 different user stories for a new subscription product leading to more focused marketing copy resulting in a return of investment increase of 15%.

● Ensures scope, goals, milestones, budget, risks, status, change requests and critical issues are effectively communicated to the client and project team.

● Create project charter, SOW, timelines, cost planning, raise and escalate risks and impediments.

● Responsible for the execution of team monitoring, proactive engagement, problem identification analysis, reporting, tracking and resolution. I.T Project Coordinator FedEx Services Mar 2008 – Nov 2015

● Coordinated full lifecycle IT projects supporting up to 4 project managers.

● Coordinated project schedules, managed project meetings, and identified and resolved technical problems.

● Contributed to project planning sessions with stakeholders, technical managers.

● Identified and analyzed systems requirements and defined project scope.

● Coordinated project activities and ensured all project phases were documented.

● SOX audit - created management communications, pulled ad and service now.

● Professional Scrum Master (PSM)

● SAFe Scrum Master (SSM)

● Project Management Professional (PMP)

● Bachelor's Degree in Finance

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