Cassandra Shotwell

Jacksonville, FL *****

ads5e5@r.postjobfree.com

+1-228-***-****

To obtain a position that will allow opportunity for advancement while furthering my experience and education

Work Experience

Stock Associate/Sales Associate

Polo Ralph Laren - Saint Augustine, FL

February 2020 to Present

1. Run reports for inventory

2. Stock inventory on the sales floor as needed

3. Assist management and sales associates with floor inventory as needed. Guest Services Representative

Beau Rivage Resort & Casino - Biloxi, MS

June 2016 to October 2019

• Perform customer service to potential and existing customers

• Serve as PBX operator to properly channel all service calls (Reservations, Maintenance, etc.)

• Assist customers with conflict resolution dealing with MGM brand

• Maintain customer retention through positive and effective customer service Customer Care Representative

AT&T - Ocean Springs, MS

January 2014 to March 2016

• Perform customer service to all customers

• Complete all financial transactions related to retail sales

• Assist customers with conflict resolution regarding problems with service provider

• Maintain customer retention through positive and effective customer service

• Selling all AT&T products and services to all customers Sales Associate

Dillard's Inc - Biloxi, MS

September 2012 to January 2014

• Perform customer service to all customers

• Complete all financial transactions related to retail sales

• Audit store inventory and maintain sales floor maintenance

• Perform marketing to increase sales and customer retention File Review Specialist/Subject Matter Expert

Global Financial Aid Services

February 2008 to June 2012

• Audit financial aid history of students to decrease discrepancies in student funding

• Supervise and coach team of file reviewers regarding processed student files

• Provided team training on regulations and changes in Title IV funding

• Correspond with Financial Aid Officers at respective schools to maintain funds distributed Math & Science Summer Camp Tutor/Counselor

Mississippi Valley State University - Itta Bena, MS July 2005 to July 2006

• Taught junior high through high school aged students environmental and earth sciences

• Supervise children during learning activities and recreational time

• Taught students fundamentals of safety regulations for lab activities

• Participated with curriculum design and implementation for future camp use LEADERSHIP

Education

Bachelor's in Biology

Mississippi Valley State University - Itta Bena, MS August 2002 to May 2007

Bachelor of Science in Date of Completion

College of Arts & Sciences

May 2007

Skills

• AUDIT (5 years)

• CUSTOMER SERVICE (6 years)

• RECEPTIONIST (4 years)

• RETAIL SALES (4 years)

• RETAIL (4 years)

• Guest Service

• Hostess

• Front Desk

Additional Information

SKILLS

• Customer Service • Interpersonal Communication •Small Group Management • Microsoft Office Suites • Budgeting/Audit Experience • Retail Sales • Staff Development &Training

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