Customer Service Part Time

ISRA AMIREH

Email: *********@*******.***

**** ***** ******** ** ********, AB T6W 3R9 Ph: 403-***-**** PROFESSIONAL EXPERIENCE

Pharmacy Manager 2022 -present

Hudson Pharmacy Edmonton, AB

Part time Pharmacist : 2022 - present

Healthy Choice Pharmacy St. Albert, AB

Part time Pharmacist : 2021 - present

Super Mark Drugs Edmonton, AB

Part time Pharmacist : 2021 - present

Evansdale pharmacy Edmonton, AB

Pharmacy Manager Edmonton,

AB

Medicus Family Pharmacy 2019 – 2020 Hudson Pharmacy 2020 / 2021

• Exceptional customer service and excellent people skills including clear communication skills, attentiveness, confidence, and professionalism

• Counselling patients about fitness, exercise, and injury management

• Educating patient and their families on proper use of drugs, storage, and possible side effects

• Trained and supervised 5 pharmacy technicians, improving overall performance

• Ordering drugs and checking inventory

• Compounding and dispensing medications with accuracy and efficiency

• Ensure the pharmacy complies with federal, provincial and company regulations.

• Prepare hours schedule for subordinates along with time off and timesheets submission to HR essential for payroll processing.

Part time Pharmacist Edmonton,

AB

Summerside Pharmasave Pharmacy 2018 - Present

• Exceptional customer service and excellent people skills including clear communication skills, attentiveness, confidence, and professionalism

• Counselling patients about fitness, exercise, and injury management

• Educating patient and their families on proper use of drugs, storage, and possible side effects

• Trained and supervised 5 pharmacy technicians, improving overall performance

• Ordering drugs and checking inventory

• Compounding and dispensing medications with accuracy and efficiency Pharmacist Intern Lethbridge, AB

Stokes Pharmacy 2015 - 2016

• Interviewed patients to obtain complete information for patient profile

• Evaluated prescriptions orders for completeness and legality

• Communicated with patients in a professional manner and empathy to provide excellent customer service

• Performed compounding tasks accurately and efficiently

• Demonstrated computer skills including Kroll system Pharmacist

Amman, Jordan

The Jordanian Food and Drug Administration (JFDA) 2007 - 2014

• Checked all documents submitted to ensure compliance with requirements

• Evaluated the formula, quality and safety of products

• Granted marketing authorization to products if meet the local and international standards College Professor

Amman, Jordan

The Arab Intermediate University College 2003 – 2007

• Instructed the scientific basics of pharmacy to first- and second-year students

• Directed seminars on studies, laboratories, and experiments

• Supervised student’s practical training and evaluated their performance Pharmacist Manager

Amman, Jordan

Good Health Pharmacy 2001 – 2003

• Improved productivity by implementing processes that enhanced workflow and reduced errors

• Managed drug inventory levels, ordering medications and supplies, verifying purchase orders and resolving discrepancies

• Consulted patients regarding medication dosage, drug interactions, and potential side effects of prescription and OTC medications

• Recruited and trained pharmacy technicians while providing technical advice and guidance

EDUCATION

• University of Jordan

o Master’s Degree in Pharmaceutical Sciences

• University of Baghdad

o Bachelor’s Degree in Pharmaceutical Sciences

CERTIFICATIONS

• Registered as a Pharmacist in Alberta

• Certified in Injectable Medication and Vaccine Administration

• Completed International Pharmacy Bridging Program

• Certified First Aid – Level C CPR/AED

• Proficient in Kroll pharmacy software

• Bilingual - Fluent in English and Arabic

SKILLS

• Experience in delivery of exceptional customer service, and quality assurance practices

• Ability to perform tasks in a team environment as well as independently; quickly adapt to new employment guidelines and procedures

• Experience in providing safe, competent patient-centered care regarding delivery of pharmaceutical services

• Experience in managing medication therapy for clients and ensuring ongoing assessment and evaluation of care

• Experience in problem solving and critical thinking to provide resolutions in case of conflict or drug-related problems References Available Upon Request

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