Data Entry Network Engineer

Rizwan Masood

Mobile: +1-347-***-****

Email: ************@*****.***

***** ***** ******, ***** ******** Hill, NY 11419

Career Profile

A qualified and Cisco Certified Network Engineer with working knowledge in the field with configuring and supporting Cisco Routers, Switches and Firewalls. Excellent troubleshooting and designing skills in LAN, WAN and VPN solutions. Excellent team player and problem solver with strong communication and interpersonal skills, Ability to take and assume complete responsibility for all actions in timely manner to meet deadlines.

Five years’ experience as a network engineer and in my latest role as a network engineer managing the network for a company with 200 employees and 10 sites across New York.

CCNA certified with hands on experience in configuring and troubleshooting CISCO routers, switches, CISCO ASA firewalls.

CCNP trained with demonstrated skill set in configuration of routing protocols e.g., OSPF, EIGRP, BGP and RIP.

Extensive experience with configuration, management and troubleshooting of VPN tunnels and GRE tunnels.

Working towards getting certified as a CCNA (security) and CCNP (routing and switching)

Associate degree in Computer Science with a strong working knowledge of the technologies in the market.

Technical Skills Summary

IP Networks - IPv4, IPv6, Ethernet, Ether-Channel, HSRP, VLAN, VTP, STP

Routing Protocols - Static Route, Default Route, Floating Static Route, RIPv1 & V2, OSPF, EIGRP, BGP, PBR.

Switching: Vlan, Trunks, VTP, STP, PVST, RPVST+, HSRP, VRRP, MLS as DHCP Server, Router on a Stick, SVI, Ether Channel

Network Security: ACL, NAT/PAT, Port Security, 802.1x, DHCP Spoofing/snooping.

VPN: IPsec VPN, Site to Site VPN, Remote Access VPN, SSL VPN, GRE, DMVPN

Firewalls - Cisco ASA 5505, 5510, 5520

Fault Tolerance & Redundancy: HSRP, VRRP, Active/Standby Failover

Routers - Cisco 800, 1900, 2600,2800, 2900, 3900

Switches - Cisco 2960,3560, 3650,3750,3850, 4510E

Network Design - Microsoft Visio, Draw.io

Wireless - Meraki

Monitoring - Wire-shark, Syslog

Operating System - Microsoft Windows 7/8/10, 11 Microsoft Server 2008/2012, Red Hat Education

2016 – 2019 Associate in Computer Science - QCC, New York

• Major in Computer Science

• Successfully completed with First Class honours in December 2019 Professional Trainings

CCNA R&S (Training)

CCNA Security (Training)

CCNP R&S (Training)

Employment History

Network Engineer (July 2020 – Present) GoHealth UC Reporting directly to the IT Manager and Senior Network Engineers working as the point of escalation for network configuration, maintenance and troubleshooting, my major responsibilities include:

• Designing, setup and configuration of complex switching environments

• Documenting Trouble shooting procedures

• Built the network from the scratch and configured all the monitoring services for the networking equipment across sites locally.

• Selecting and buying the network equipment which would satisfy the needs of the business.

• Ensure systems and network security using ACL’s is maintained as defined by Security Policies issued from time to time.

• Working as a part of a small in-house IT team, I am responsible for the maintenance, monitoring and configuration of the network equipment and make sure that all the network equipment is working properly

• Configure CISCO routers in the networks using secure communication protocols for critical communication such as VPN and different routing protocols e.g. OSPF and configuring routers as DNS and DHCP servers.

• Setting up Cisco switches using Security policies and dividing segmentation of the big network into small networks using VLANs.

• Testing and troubleshooting VPN’s, LAN, ACL, OSPF, VLANs, STP, PVST using Cisco 2800, Cisco 2900 routers and Cisco 2950, 3560 and 3750 Series switches.

• Proposals on the improvement of the network equipment and network performance.

• Maintaining QoS and SLA agreements by making sure that service is up and running in the documented time.

• Assisting System Admin and IT manager on various projects as required e.g., Active Directory support and troubleshooting.

• Providing 2nd Level IT Support to Staff when needed to fill in for Help-Desk Staff.

• Propose operational network designs, ensuring they align to strategic direction, network standards.

• Assist design of complex business solutions that integrate all data communications components into an effective system network

• Strategic planning recommendations and escalate issues that may affect the ongoing effective operations of the environment

• Monitor, support and escalate IT tickets on Zendesk ticketing software Associate Network Engineer, CUNY QCC, Queens NY (Jul 2017 –June 2020) Working for a CUNY operating campus, reporting directly to the technical team lead and Senior Engineers, my responsibilities include

• Troubleshooting hardware and software issues for 3 buildings of campus.

• Setting up networks for departments.

• Defining software, hardware, and network requirements, analyzing IT requirements, and providing independent and objective advice on the use of IT.

• Designing, testing, installing, and monitoring new IT systems.

• Installing software (Windows 7/10), Office and custom software for faculties.

• Escalate issues that may affect the ongoing effective operations of the environment

• Network project acceptance testing and commissioning communications systems and equipment

• Communicate with staff, Facilities, and students to identify their needs and provide on call after hours support when required.

• Setting up APs and import System images into Lab’s computers.

• Monitor, support and escalate IT tickets on Service-Now ticketing software Desktop Support (Jan 2014 – December 2015) LSG Sky Chefs – JFK Airport, NY Working as Level-1 and Level-2 IT support, reporting directly to the Network Administrator and System Engineers, my major responsibilities included:

• Providing 1st and 2nd Level IT Support and network support to Staff

• Assisting System Admin and IT coordinator in various projects as required.

• Troubleshooting User Accounts on Network and in AD.

• Configure complex switching environments under supervision of system and network Admin

• Troubleshooting general PC problems ranging from complete system crash to forgotten passwords

• Troubleshoot Cisco switches using Security policies and dividing users into different logical segments by implementing VLANs.

• Communicating with the customer under the supervision of Engineers, co-ordinate all available resources to ensure appropriate solutions are provided to meet those needs

• Involved in proposing operational network designs, ensuring they align with the strategic direction, policies, and network and System standards Other Employment History

Field Technician (December 2013 – Jan 2016) Power Flow Inc, Long Island, NY Major Responsibilities Included:

• Installation and configuration of hardware and software components

• Manage and monitor camera system bridges (Eagle Eye).

• Responsible for cable management in Data Racks in services sites, Workstations hardware components, and meeting room support.

• Upgrade systems to enable software compatibility Additional Skills

• Data Entry

• C++

• Python

• MS Office 365

• Creative Thinking

• JavaScript

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