Sales Associate Customer Service
Resume:
Pablo M. Rodriguez
Brownsville
********@*****.***
Objective: Seeking a challenging position that will utilize my education, experience and skills in order to exceed company’s objectives.
Education: The University of Texas at Brownsville Brownsville, TX Business Marketing N/A
Experience: Rodriguez Windshield Repair Aug/2009 to Present
Responsible for sales, inventory, detailing, customer satisfaction and overall success of the business.
Windshield Repairs, installations and troubleshooting.
Marketing of the business to improve production and sales. Gatesco Beaumont, Tx. Plumber Mar/2016 to Jan/2018
Respond to tenants work orders on a timely manner.
Resolve emergency issues like water leaks immediately.
Responsible for equipment and in charge of inventory. Maximus Brownsville, Tx. Customer Service Agent Dec/2013 to Feb/2016
Assist consumers with enrollment in medical plans.
Responsible for inputting correct information on applications over the phone.
Resolve issues in a professional manner.
Provide the best customer service resolution on every call. Home Depot Brownsville, Tx. Sales Associate Lumber Feb/2015 to Dec/2015
Currently assisting customers in determining the best lumber for their projects, pulling orders and overall success of the business.
Responsible for store cleanliness and appearance.
Forklift and reach operator.
Provide excellent customer service and resolve issues or complaints.
Cashier/ Money handler
Rehab Bar and Grill Brownsville, Tx Head Server March/13 to April 2014
Responsible for serving customers with food and drinks in a timely manner.
Train new hires in learning the computer software and educate on customer service and satisfaction.
Constantly meet with owners and supervisors to generate ideas for the overall success of the business.
In charge of server/waitress rotation or section placement and cleanliness of the bar. Teleperformance Brownsville, TX.Customer Service Agent November/09 to March/10
Responsible for submitting customer's health insurance applications for prescription drug plans over the phone.
Confer with customers by telephone in order to provide information about products and services, direct calls, and provide solutions to complaints.
Successful in providing excellent customer service and satisfaction on every call. Dish Network Harlingen, TX. Customer Service Agent April/09 to November/09
Communicated with customers to resolve issues or concerns, technical troubleshooting over the phone, educated customers on services, and posted payments to accounts.
Trained new hires in applying computer skills and digital dish knowledge in order to provide customer satisfaction.
Successfully handled customer’s complaints and issues to satisfy them with the company's service in order to keep lifelong clients. Sears Roebuck Co. Brownsville, TX. Sales Associate Dec/07 to May/08
Daily operations of probing customers to determine their needs to meet and surpass quotas and upsells.
Handled issues such as complaints, returns, warranties etc. in a satisfactory manner.
Attended to store presentation and cleanliness.
Processed all types of transactions and took inventory of merchandise. HEB Wireless Brownsville, TX Sales Associate April/07 to Dec/07
Responsible for activating new accounts, programming devices, taking payments, and upselling merchandise.
Successfully surpassed quotas and met deadlines.
Assisted customers with questions and concerns to assure customer satisfaction.
Constantly communicated with managers by email to report statistics of kiosks. Skills:
Effective communication skills; both written and verbal in English and Spanish.
Demonstrate accuracy, attention to detail and ability to work well in team environment.
Ability to consistently meet deadlines and capable of handling multiple projects concurrently.
Computer literate - can quickly learn new software.
Assertive, self-motivated, goal-oriented, organized and efficient.
Show initiative on a going basis.
References: Available upon request.
Contact this candidate