Scrum Master/ Product Manager/ Project Manager

Jewel Kyeh, PMP®

PRODUCT MANAGER

Bristol, CT. USA

+1-860-***-**** *********@*****.***

PROFESSIONAL SUMMARY

I am a passionate problem solver — I make it easy for people of all backgrounds to find solutions to their problems — I observe and listen, to hear what they say and do not say — in the end, they are excited, and recommenders.

TECHNICAL COMPETENCIES

Software/Technology: Microsoft Office Applications, SQL, Trello, JIRA, Confluence, Google Analytics, Slack, Microsoft Teams

Agile Methodologies (Scrum, Kanban etc.)

Design thinking Strategist

Interpersonal Skills

SDLC

Go-To-Market Launch Plans

Product Management

Principles of Project Planning

Project management

Effective Communication

Market & Competitor Research

Product Lifecycle Management

Strategic Roadmap Planning

Complex problem solver

Negotiating Skills

Innovative Skills

Servant Leadership

EDUCATION

Postgraduate Program in Project Management. University of Massachusetts Amherst, USA, Ongoing

Executive Management Program, Strategy and Differentiation. Harvard Business School, USA, July 2019

Executive Management Program – Innovation as an architect. IESE Business School, USA, July 2019

Executive MBA. Kwame Nkrumah University, Ghana, West Africa, November 2019

Bachelor’s Degree in Business Administration Kwame Nkrumah University, Ghana, West Africa, June 2012

PROFESSIONAL CERTIFICATIONS

Project Management Professional – PMP® (PMI)

Agile Certified Professional – PMI-ACP® (PMI)

Professional Scrum Master -PSM ® (scrum.org)

Professional Scrum Product Owner -PSPO ® (scrum.org)

Scrum Master Certified – SMC (International Scrum Institute)

PROFESSIONAL EXPERIENCE

United States Army Reserves

Product Manager - Automated Logistics Specialist May 2022 – Date

Supervises and performs management or stock record/warehouse functions pertaining to receipt, storage, distribution and issue and maintains equipment records and parts.

Responsible for the management of GCSS army platform in my unit

Supervises the platform and ensures dedication and motivation in the unit

Shopify

Product Manager – Contract October 2021 - April 2022

Defined products by working backwards from the needs of different customer segments

Managed the entire product life cycle from strategic planning to execution

Established goals and metrics and product usage data to identify opportunities and deliver success

Led user research to identify new opportunities to innovate on behalf of our customers

Launched the vision, product strategy and road map for our products

Responsible for the go-to-market plan and enablement

MTN

Senior Product Manager - Digital and Consumer products August 2015 – September 2021

During my time as a Senior Product Manager with MTN, I was responsible for a portfolio of various products ranging from VOD/Video streaming services (MTN Video+, Showmax, Nuvu), Music streaming platforms (MTN Music+, Musictime) and Consumer lifestyle products (MyMTN app, Pulse App and Ayoba). This led to the growth of revenue MoM by over 10%. Customer acquisition also grew by 20% MoM. I was also responsible for:

The development of the product vision and roadmap for products and services

The development of products on web, iOS and Android platforms.

Collaboration with relevant stakeholders to develop the UX/UI and UX strategy

The Facilitation of product delivery with the use of agile story boards, Kanban boards and Jira software during sprints

The direct Incorporation of customer feedback using various customer research methods in all product development

The development of the Go-to market strategy in collaboration with the marketing team

For the end-to-end product lifecycle management of digital products and reporting of project progress to stakeholders

MTN July 2012 – July 2015

Scrum Master - Coordinator, Products and Services

My period as a Scrum Master led to the adoption of Scrum Methodology throughout the business and led to increased efficiency leading to reduction in time to market and product launch initiatives. My roles included:

Leading and managing various virtual teams to deliver complex digital products using Agile methodology

Stakeholder collaboration for product success

Coaching teams on effective creation of user stories and prioritization of the product backlog

Coaching and supporting the Product Owner to use state-of-the-art techniques for effective Product Backlog management

Facilitating all scrum ceremonies; sprint planning, sprint reviews, retrospectives, and daily standups with the development team, resulting in the development of product features that reaches millions of end users.

Participating in the Scrum of Scrums and worked with other Scrum Masters and program leaders

Continuously identifying and removing any impediments or roadblocks that interfered with the team’s work

Hobbies

Playing and watching soccer on weekends

Performing Karaoke

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