Tara Arthur
Manchester, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Business Marketing Consultant
TG Marketing - Remote
August 2021 to Present
Outbound call agent, B2B, communicate with business managers. Typing, scheduling appointments, inputting all info in the system. Work with managers and DMS to upsell products. Build data and relationships with potential clients.
Customer Service Representative II
Heritage Unlimited LLC - West Union, OH
January 2020 to August 2021
Answer incoming calls, take payments with Quickbooks and spreadsheets, assist with Rental Agreements, make deposits, pay utilities, prepare yearly taxes, file eviction notices through court system, assist potential home buyers with available housing and land options.
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Performed data entry for customer information
Merchandiser
Anderson Merchandisers - West Union, OH
March 2018 to January 2020
Marketing and sales, communicating with store manager, followed POG's, display set ups, stocking, inventory, report issues to store managers. Worked in Walmart with displays and resets in electronic department, lawn and garden, and grocery section.
Pharmacy Technician Trainee
Blake pharmacy - Manchester, OH
April 2016 to February 2018
Assisted pharmacist with filling customers prescriptions, out front sales, ordered supplies, inventory, discarded expired medications, restocked shelves, took prescriptions over the phone, worked with insurance companies on rejected claims.
CNA
Hallmark Homecare - West Union, OH
July 2008 to June 2016
• Provided patients/residents with care and companionship
• Checked vital signs
• Delivered medication to clients
• Helped clients with activities of daily life (ADL): bathing
• Documented all care
• Handled minor wound care
• Made beds
• Cleaned and sanitized rooms
• Meal Preparation
• Assisted client with daily personal needs
Education
Associate in Medical Coding and Billing
University of Phoenix-Online Campus - Phoenix, AZ
May 2012 to May 2015
Associate in Healthcare Administration/ Medical Billing Skills
• Customer Service (10+ years)
• Microsoft office (9 years)
• Typing (10+ years)
• Sales (5 years)
• Excel (4 years)
• HIPAA (8 years)
• Medical Billing (3 years)
• Home Health (9 years)
• Dietary Aide Experience (7 years)
• Medical Terminology (10+ years)
• Communication skills (10+ years)
• Direct patient care (10+ years)
• Administrative Experience (5 years)
• Medical Coding (3 years)
• Pharmacy Technician Experience (2 years)
• Vital Signs (10+ years)
• Medical Records (5 years)
• Laundry (10+ years)
• Meal Preparation (10+ years)
• EMR Systems (1 year)
• Caregiving (10+ years)
• Data Entry (8 years)
• Office Management (3 years)
• English
• Nursing
• Experience Administering Injections
• Microsoft Excel
• Microsoft Word
• Computer Operation
• QuickBooks (1 year)
• Spreadsheets (2 years)
• Transcription
• Accounting (3 years)
• ICD-10
• Medical Office Experience
• Insurance Verification
• Technical support
• Housekeeping management (10+ years)
• Marketing Campaign
• Telemarketing (1 year)
• Real Estate
Languages
• English - Fluent
Certifications and Licenses
CPR
driver's license
CNA
Assessments
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Work Style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Following directions — Highly Proficient
September 2021
Following multi-step instructions.
Full results: Highly Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.