Customer Service Engineering Technician

Totcheme Y. Soufiano

**** ********* ***** ********, ******** 20109

*******@*****.*** 571-***-****

Summary

Organized and detail-oriented Finance Professional with engineering and customer service experience offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly committed to reaching business goals.

Skills

MS Office Proficient Honest and Ethical Bilingual

Excellent Communication Skills Customer Service Problem-Solving

Attention to Detail

Professional Experience

Gate Gourmet – Dulles, Virginia

Spec Ops Finance, 7/2021 – Present

Maintains office services by organizing office operations and procedures, controls correspondence, designs filing systems, reviews and approves supply requisitions, assigns and monitors clerical functions

Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Designs and implements office policies by establishing standards and procedures: measures results against standards.

Keeps management informed by reviewing and analyzing special projects; summarizes information; identifies trends Consolidate Regional weekly projections and forecasts as needed

Performs daily and monthly revenues closing for Regional area

Contributes to team effort by accomplishing results as needed

Gate Gourmet – Dulles, Virginia

Assistant Ops Billing, 6/2019 – 7/2021

Ensures the accuracy of billing information and bill airlines/ non-airlines for services rendered.

Daily reviews of flight service tickets for accuracy in SAP, manually create billings (101C) for off-scheduled flight activity

Audits flight tickets prior to cycle change assuring accuracy of menus and billing codes, research billing discrepancies, provides daily financial report

Gate Gourmet – Dulles, Virginia

Meal Ordering Assistant, 5/2013 – 6/2019

Provided administrative support for the meal ordering process, facilitated the communication between the kitchen and the customers, and made the customers’ needs are met

Answers all incoming telephone calls and dispatches calls appropriately, generates billing information, produces check sheets and receives flight loads/ meal counts, also performs other duties as assigned by the Unit manager.

Gate Gourmet – Dulles, Virginia

Flight Checker, 12/2007 – 5/2013

Insure that flight components are assembled according to airline specifications and the right counts of meals are packed.

Acts as the final checking point to the load departing the unit and responsible for the communication to the relevant departments should there be any adjustments required, and performed duties safely to meet on time performance

SCMAB – Cotonou, Benin

Civil Engineering Technician, 01/2003 – 8/2007

Planned and designed structures, following construction and government standards, using design software and drawing tools. Prepared and presented public reports on topics such as bid proposals, deeds, environmental impact statements, or property and rights-of-way matters.

Education & Credentials

Bachelor of Science in Electrical Engineering (BSEE), Electrical Engineering, May 2018

George Mason University — Fairfax, Virginia

Technical Proficiencies

AutoCAD, MATLAB, CXP, SAP, SACS, PYTHON, JAVA

Awards

Employee of the month of November 2021

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