Center Representative Service

NIMOTA REYNOLDS

**** ******** ***, ********* **, 75126

+1-214-***-**** *************@*****.***

SUMMARY:

• Experienced Customer Service Representative with expertise in handling inbound and outbound calls on daily basis in fast paced Call Center environment.

• Strong experience in managing customer expectations by clarifying needs, identifying options, and recommending products and services.

• Proficient in documenting conversations with customers to track requests, problems, and solutions.

Internet Speed: Download speed is 272 Mbps and Upload speed is 178 Mbps.

Skip tracing

Customer service Observant Vigilant & watchful

Customer support Crime Prevention methods Premises surveillance

Sales Representative Interior & exterior patrol Reliability

Real Estate Brokerage & Shift work experience Foot and vehicular property management. Report writing patrol

Good knowledge of data

entry, excel, sharepoint &

other Microsoft packages

PROFESSIONAL EXPERIENCE:

Bread Financial Comenity Bank July 2022 Till present Late Stage Collection Representative (Remote)

Manage a queue of delinquent 80+ days past due accounts.

Handle inbound and outbound calls as needed per position.

Ensure all account activity is properly documented per department standards.

Perform skip tracing activities to locate customers using free and paid tools such as Accurint, TLO etc.

Adhere to department standards for effective queue management.

Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

Perform all other duties as assigned.

Nesco Resources LLC / Maximus Inc. Jan 2021 – May 2022 Remote Ca.

Call Center Representative

Scheduling appointments for COVID-19 vaccine / testing for California Department of Public Health (CDPH).

Assisted callers in a fast paced environment.

Answered, screened, and processed high volume of calls daily with call management system and web based.

Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Documented conversations with customers to track requests, problems, and solutions.

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Met and exceeded call speed, accuracy, and volume benchmarks on consistent basis.

Pursued opportunities to advance client relation kills and further enhance customer satisfaction in every interaction.

Maintained strong call control and quickly worked through scripts to address problems.

Allied Universal Security, Lancaster, TX Aug 2020 – Dec 2020 Security Officer

• Responded to emergency situations quickly to minimize risk and injury.

• Documented all security-related situations and submitted in-depth reports.

• Conduct extensive surveillance on all areas within facility.

• Guarded restricted areas to prevent unauthorized entry.

• Oversaw premises to identify security risks to promote employee and visitor safety.

• Patrolled and secured industrial and commercial premises to prevent intrusion. Brondesbury Park Investments Ltd May 2012 to Feb 2017 Ilupeju, Lagos Nigeria

Leasing Agent / Sales Representative

• Assisted property manager in mediating tenant concerns and issuing notices.

• Maintained schedules for appointments and met with prospective tenants to show available rental units.

• Demonstrated great knowledge by being able to respond effectively to questions and inquiries from prospect or residents regarding different properties.

• Conducted tours of properties while ensuring that all potential tenants had a thorough knowledge of property along with associated benefits and rental availability.

• Collected rental deposits, yearly rental payments and made bank deposits for such payments.

• Responsible for lease renewal processing and proper maintenance of all residents and property files.

• Supervised maintenance / renovation on assigned properties to forestall long term deterioration.

Education:

May 2021

High School Diploma

Penn Foster School, Arizona City, AZ

Nov / Dec 2020

Senior School Certificate (NECO)

Epetedo High School, Lagos

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