Customer Service Line Operator

Felicia Logan

**** ***** **. ***. **

Calumet City, IL 60409

************@****.*** - 312-***-****

I am a service-focused leader, driven to contributing personality and professionalism in the workplace. I am a warm, self-motivated, organized individual. I have devoted over 13 years to working with a diverse clienteleZen Tree awww is a

with a broad range of comprehensive addictions and mental health disorders. WORK EXPERIENCE

Sam’s Club

Gas Station Attendant

Sam’s Club - June 2021 - January 2022

Maintain the safety of the gas station area. Assist customer service with resolving customer complaints, issues and concerns. Maintain operation of gas pumps and etc. Production Supervisor

FNS,Incorporated – June 2015 - June 2021

Supervise and coordinate activities of workers engaged in preparing product. Responsible for achieving ultimate customer satisfaction through high quality of service and achieve company’s financial goals through cost controls of inventory, shipping and warehousing. Responsible for training employees, planning, assigning and directing work; appraising performance ; rewarding and disciplining employees; addressing complaints and resolving problems. jgsu

Line Leader

FNS Incorporated – February 2002 – June 2015hby gf and I Protect company assets by overlooking and ensuring quality of operations, consistency and compliance with company policies, procedures, and standards; resolve problems related to operations and filed necessary paperwork; train employees and serve as an influential leader. ew

Line Operator

FNS Incorporated – November 2009 – February 2012

Set high expectations and implemented a clear pathway to deliver great performance and. Z/schedule high levels of

customer satisfaction; responsible for final finishingm with a keen eye for detail and discrepancies; ensured quality of product prior to packaging with operational excellence and effectiveness. Technician

Center for Alcohol and Drugs- March 2008 to August 2009 Completes all necessary forms, case records and statistical reports accurately and in a timely manner in accord with program guidelines and contractual obligations; ensures a therapeutic, safe environment for all participants and staff by utilizing de-escalation techniques and violence prevention skills; transport clients and completes room checks for their safety.

Counselor

Cornell Interventions - October 2007 to February 2008 Engages individuals in a therapeutic relationship in which mental health and addictions services can be provided; responsible for decision making in accordance with clinical, fiscal and organizational objectives; implement individualized treatment plans, counsel for didactic-therapeutic group, documented treatment progress.

Chem. Technician

Gateway Foundation - November 1999 to August 2007

Prepare client forms, assist in intake evaluation support, observations, and documentations of clients and maintained client records; collaborates with participants of substance abuse to develop treatment plans, inclusive of the participant's goals and treatment recommendations; dedicated to enhancing the quality of life with regard to mental health and substance abuse.

Server

Applebee's Bar and Grill - August 1998 to June 2001 Greet and assist customers in a positive, approachable manner; ensures excellent customer service on a consistent basis; maintain a clean restaurant, serve quality food, and show genuine concern for guests. EDUCATION

Social Services

Kennedy King College

January 2012 - 2013

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