Entry Representative Data

JULIE MILNER

Fayetteville, GA ***** 404-***-**** *******.*******@*****.***

Summary

Computer Skills: Expert in LCAD, Five 9, Rider Directory, Email, Verint, Excel.

Customer Service: Consistently maintains a monthly quality service and adherence level averaging 95% to 100%.

Leadership: Resourceful Team Player strategically driving consecutive exceeding Team results.

Type Skills: A typing rate of 75wpm in a busy environment.

Education

Associate of Science, Coffeyville KS 67337 May '83

Experience

Member Advocate Current - July '22

(modivcare, LLC, Remote)

·Customer Service Agent for 4 years 9 months; September 2017 - July 2022 / Title Change

·Schedule reservations, route and dispatch trips.

·Communicate with Providers assigning trips and/or confirm pick up time.

·Educate members about Gas Reimbursement program.

·Educate healthcare facilities and members regarding Standing Orders and where to access form via myModivcare.com. Satisfactorily resolve their hurdles.

·Mentor colleagues to help align with achieving Above and Beyond stats and results.

·Work independently with minimal supervision.

·Ability to multi-task effectively.

·Provide members with an understanding of Medicaid and Medicare services.

·Ability to perform repetitive tasks with a high degree of accuracy.

·Monthly exceed stats for Calls Taken, Adherence, Attendance and Quality.

Customer Service Representative Sept '17 - May '13

(First Investors, Alpharetta, GA)

·Excelled at processing customer's vehicle payments in addition to calculating interest.

·Active listener assisting customers realize expediant ways for quicker vehicle pay-offs.

·Performed at a high level in a team environment and creatively solved problems.

Data Entry Representative May '13 - April '07

(Bank of America, College Park, GA)

·Entered customer and account data from source statements within time limits.

·Reviewed data for deficiencies or errors, correcting all miscalculations.

·Excellent attention to detail.

·Ability to multi-task effectively.

·The go-to person to help troubleshoot unbalanced statements.

Hobbies

-Lovingly nurture adult children and two (2) grandchildren

-Member of Generational church choir

-Member of Women's Church Ministry

Contact this candidate