Customer Service Construction Manager

RALPH J. NAPPI

**** ****** ****** *** *** ***

Leland, North Carolina 28451

Home 704-***-****

Cell 704-***-****

E-Mail ******@**********.***

OBJECTIVE: To secure a position that fully utilizes my background and strengths in Construction, Production Management, and Customer Service as a trouble shooter, and problem solver. As a leader, to offer my experience and expertise directing a common goal of quality by a detail oriented Manager, & Inspector. I have a consistent career achievement to always produce the number one product, with the best customer service.

EXPERTISE: The reason I standout above and beyond all other candidates is my ability and belief in working with labor to build the most superior product, at the lowest possible cost with customer service a priority. I do this by building relationships with managers, vendors, customers, and subordinates. I have a life long record of constant communication, and consistent commitment of always working a long side and believing in my team.

2012 – Present Alliance Energy/Alliance Property

Manage team and coordinated construction activities

Manage commercial property

Negotiate properties for purchase to develop

Order materials, schedule, monitor & coordinate schedule

Monitor Security and manage pay schedule.

Negotiate pricing hire employees and subcontractors.

Approve all billing

2011 - 2012 Commercial Sales Associate

Lowes Home Improvement

Charlotte, North Carolina Store 1920

Call on vendors, subcontractors, contractors and other businesses

to solicit materials and labor. Special order, price and estimate jobs,

Give exceptional service to all jobs. Call on customers by phone and in person.

Pick up and deliver customer orders. Deliver continuous customer service.

Assist all associates as cashier, salesperson, loader and entire store as needed.

2008 – 2011 Construction Manager - Consulting Expert

Classic Construction Enterprises

Matthews, North Carolina

Consultant and Construction Manager for Real Estate

Agents, Investors, Financial Institutions, and Property Owners.

Make construction cost analysis for marketing properties.

Institute, manage, and schedule renovation for properties.

Estimate, and take off all phases of construction within budget.

Prepare and manage properties for sale.

2004 - 2008 Senior Construction Manager/Custom Builder

Bonterra Builders Matthews North Carolina

Manage all phases of Custom Home construction.

Schedule, hire, and manage all subcontractors.

Met with customers to ensure expectations and needs were exceeded.

Review, and proof all plan designs prior to the start of construction.

Continually met or exceeded budget constraints.

Part of a team, that won the nationwide 2007 #1 Fast Track Builder award.

Awarded #1, local builder by JD Powers in the Charlotte

Managed, first Bonterra Builders Habitat House.

1993 - 2004 Home Building Supervisor

Ryland Homes Charlotte, North Carolina

Responsible for scheduling, and supervising all phases of ne home construction.

Managed construction, for multiple subdivisions simultaneously.

Awarded numerous customer service satisfaction awards.

Responsible for staying within budget, utilizing the JD Edwards accounting system.

Created and developed the first safety coordinator role for the Charlotte division.

Enforced Ryland, and OSHA safety regulations.

Trained and developed up and coming homebuilders within the company.

1989 - 1993 Carpenter

Self Employed Charlotte, North Carolina

Work in all phases of homebuilding, from framing to finish.

Aid customers with the remodeling of existing structures.

Maintained detailed documentation regarding work plans, and schedules.

Subcontracted and scheduled finish trades.

EDUCATION :

Onondaga Community College Syracuse, New York

Maintained 3.0 GPA. Over 26 credit hours

Course work included – Operations Management, Marketing, Business Law,

Data Processing, English 1, Microsoft Excel

ACHIEVEMENTS :

Fifteen plus years in the construction industry.

National high volume award 1999

Member of Ryland team that achieved JD Powers #1 ranking 2001.

Awarded numerous customer service awards.

Completed Spanish course specifically geared toward construction.

Completed water infiltration, Anti mold course.

Leadership class 2000.

Sales appreciation of the year award 2002.

North Carolina State Construction Code Class 2002, 2003

Managed Habitat for Humanity House 2007

Member Of a Bonterra team that achieved JD Powers #1 ranking 2007.

Volunteer Childs First charity 2008

Weddington Lacrosse booster club member 2009

Weddington High Parent Volunteer

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