Customer Service Representative
Resume:
Lee Ann Binford
*************@*****.***
PROFILE:
•Excellent written and oral communication skills
•Intelligent and highly adaptable to new challenges and opportunities
•Detail-oriented; self-motivated; organized; determined; enterprising
EMPLOYMENT HISTORY
AmerisourceBergen-Frisco, TX -2022
Patient Assistance Specialist
•Determined patient eligibility for assistance
•Completed pharmacy triage and coordination
•Performed other follow-up activities (missing info, prior authorization, etc.).
•Reported adverse events as necessary
•Provided exceptional customer service to internal and external customers
•Resolved any customer requests in a timely and accurate manner
•Escalated complaints accordingly
•Worked with patient, provider, or internal shared services to ensure all necessary documentation is received
AmerisourceBergen-Frisco, TX -2017-2022
Benefit Verification Specialist/Fax Reviewer/CTIBL Specialist/Research Specialist
•Contacted health insurance companies to determine patient eligibility
•Determined patient responsibility for a brand name Tier 4 medication
•Faxed providers office Summary of Benefits
•Performed Quality Assurance checks by reviewing trainees Summary of Benefits
•Trained new hires on proper procedures
•Performed specialized verification for oncology patients
•Conducted research to verify and update program database
Globe Life Insurance Company, McKinney, TX -2015-2017
Customer Service Representative
•Provided accurate resolutions to customer inquiries in a professional and courteous manner
•Assisted with daily call volume
•Ensured customer needs are met on every interaction (phone, email, written correspondence)
•Exceeded Quality Assurance Requirements and other Key Performance Metrics
Hilton Reservations and Customer Care-Carrollton, TX - 2010-2015
Work at Home Reservation Sales Specialist
•Utilized multiple programs to book customized hotel reservations
•Provided excellent customer service
•Consistently met Key Performance Indicators
•Commitment to Excellence award recipient
Liberty Tax Service- McKinney, TX – 2008-2015
Tax Specialist/Assistant Manager
•Utilized proprietary tax software to prepare client tax returns
•Provided tax consultations
•Verified accuracy of returns prepared by colleagues
•Transmitted returns to Internal Revenue Service
Jim’s Flooring Company- Farmersville, TX – 1998-2010
Office Manager
•Responsible for all Accounts Payable processes
•Ensured input and timely payment of all vendor invoices
•Arranged lodging/travel for personnel
•Resolved collection and invoice discrepancy matters
•Setup and Processed 1099’s of vendors and yearly reporting to Internal Revenue Service
•Ensured accuracy on all customer and payment information
•Ensured accuracy of invoices
EDUCATION:
Associate of Arts, Criminal Justice
Collin College, McKinney, TX, 2012
Cum Laude
President's List
GPA: 3.8
Paralegal Certificate
Collin College, McKinney, TX, 2015
President's List
GPA: 4.0
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