Service Representative Customer

Melody Mccullers-Lent

Palm Bay, FL *****

**********@*****.***

321-***-****

321-***-**** cell

321-***-**** cell

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

TTEC - Rockledge, FL

October 2020 to July 2021

I worked contracts for booking.com Small Business Administration. Supporting businesses through the pandemic.

I also worked contracts through Bank of America answering calls and assisting in unemployment.

Fraud Reporting- Processing Claims

Analyzing reports of fraud

Granting or Denying Reimbursement

CSR-Customer Service Representative

EVERISE- remote

Feb 15.2022-Current

I work as a contracted employee with Magellan health care doing Medical RX for California doing customer service helping people with their medications and prior authorizations. Janitorial Worker

ABM Industries, Inc. - Melbourne, FL

June 2008 to March 2016

Cleaning and sanitizing offices, warehouses, and businesses. Duties including dusting, sweeping, mopping, trash removal, stocking supplies, refilling dispensers, etc. Helping in training new employees.

Education

High school diploma

Trinity Career Academy - Remote

September 2018 to September 2018

Business Administration in business

Everest University-South Orlando - Melbourne, FL

February 2006 to September 2006

High school or equivalent in general education Palm Bay Baptist Academy - Palm Bay, FL

January 2001 to March 2005

Skills

• Janitorial

• Custodial

• Clean

• Commercial Cleaning

• Microsoft Excel

• Typing

Certifications and Licenses

driver's license

Assessments

Data entry: Accuracy — Familiar

July 2021

Entering data quickly and accurately

Full results: Familiar

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Typing — Completed

July 2021

Transcribing text

Full results: Completed

Basic computer skills — Proficient

September 2021

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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