Service Representative Customer

Saudia K. Khalifah

Kansas City, MO. ***** • Phone: 816-***-**** • Email: ************@*****.***

Objective: Reliable and dependable with over 10+ years of customer service experience seeking a full time work from home position that will allow me to utilize and enhance a companies customer service department.

Professional Skills:

• Time Management • Critical Thinker

• Customer Support Specialist • Active Listener

•Microsoft Office •Team Leader 25+ employees

Employment Experience:

Customer Service Representative 3/2022 - 6/2022

Computer Share

•Confer-ed with customers by telephone to provide information about proxy materials and collect shareholder votes.

Insurance Enrollment Specialist 8/2021 - 12/2021

SelectQuote

•Verified accuracy of financial or transaction data.

•Completed contract forms, prepare change of address records using computers.

•Followed Strict Medicare guidelines keeping customer information safe

Dialer Manager 8/2020 - 12/2020

GetThru

•Worked with technology systems and various tools to view data and diagnose computer issues

•List loaded calls and management of Dialer clickers

Reimbursement Specialist 11/2018 - 8/2019

Trial Card

•Served as an expert on reimbursement issues and was responsible for handling the day-to-day activities within reimbursement services (benefits investigation, prior authorizations and appeals support)

•Completed medical and/or pharmacy benefit investigations, identify and facilitate submission of required documentation for payer/plan review for prior authorization, step edit identification and appeals according to program standard operating procedures.

Machine Operator 8/2018 - 11/2018

Adecco Temp Service/Challenge Manufacturing

•Sorted, welded and inspected products, adjusting product weight or measurement to meet specifications.

•Stopped machines when malfunctions occurred, cleared jams, and reported errors to manager.

Customer Service Representative 1/2016 - 8/2017

New Directions Behavioral Health

•Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Confer with customers by telephone to provide information about insurance coverage, update address information and provide list of providers customers could see using insurance benefits.

Education:

Avila University Kansas City, MO

Bachelors of Science 5/2015

Healthcare Administration

Contact this candidate