Entry Production Data

MALINDA ROBINSON

**a Martin Luther King Dr. 516-***-****

Hempstead, N.Y. 11550 Email: *********@*****.***

Professional Summary

Goal-oriented customer service representative. Dedicated to high levels of customer satisfaction and meeting aggressive business goals. I’m organized, professional and always willing to be a team player. I maintain specialized knowledge in customer service skills and problem resolution.

Relevant Experience

Supervising Motor Vehicle Representative 2 7/2020-Present

NYS department of Motor Vehicle Garden City, NY

As a supervisor 2:

Create monthly supervisor schedule

Review MVR weekly schedule

Review random and overrides

Clear Oak street E-mail

Complete monthly Audit and Wait reports

Ensure required number of audits are done monthly

Schedule SUP/MVR module meetings

Counsel supervisors and complete evaluations

Train SMVR1’s

Review and approve LATS

Review and approve all MVR’s memo’s, quarterly and yearly’s

Supervising Motor Vehicle Representative 1 6/2008-7/2020

NYS Department of Motor Vehicles Garden City, NY

As a Supervisor I:

Handled customer inquiries, complaints. Calm angry in person guest, repaired trust, located resources for problem resolution. Interfaced daily with internal partners in accounting, field services, DFI and operations.

Assisted in the coordination of all aspects of daily operations, including: Audit, mailroom, and scheduling.

Involved in the Mentor/Mentee program for our staff.

Handled a high-volume workload within a deadline-driven environment. Resolve high demand of inquiries in any given week and consistently met performance benchmarks in all areas of job responsibilities.

Helped the District Office attain the highest customer service ratings Earned a perfect mark in all categories including communication skills, listening skills, problem resolution and politeness.

Motor Vehicle Representative 9/2005-6/2008

NYS Department of Motor Vehicles Garden City, N.Y.

As a Representative I:

High efficiency in data entry production

oSpeed (customers processed)

oAccuracy of documentation and transactions processed

oCustomer feedback. (had highest customer commendation rate)

Effectively met data processing goals and excelled above production standards.

Was highly organized, flexible and reliable.

Handled stress and remained energetic.

Paid attention to minute details and detail oriented.

Quickly compute figures and calculations.

Customer Service Representative 01/2005-09/2005

Robert Plan Insurance Plainview, N.Y

Receive high volume of incoming calls in a call center setting

Provide customer information to client regarding existing car insurance policies

Education

EGCC Online College

Criminal Justice, 2021

Briarcliff College, Lynbrook

Business Administration, 2001-2002

NYC Dept of Correction Academy (John Jay College)

Criminal Justice 1998-2000

Computer Skills

Data Entry, Microsoft Word, Excel, PowerPoint, and Outlook. WPM: 45-50

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