Shauna Lenard

Los Angeles, CA

ads53f@r.postjobfree.com

+1-310-***-****

customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Life Agent

PHP Agency - Culver City, CA

March 2021 to Present

Licensed life insurance agent. Independent agent/ business owner. I teach financial literacy and educate clients and my community on the importance of life insurance. I also do 401k rollovers, index annuities and debt settlement for clients. I am an independent broker with the firm and partnered with the best insurance carriers.

Bank Teller

Cal bear credit union - Los Angeles, CA

December 2020 to March 2021

Temp position.

Assisting members with deposits, cashing checks, wire transfers, atm reload and balancing etc. Customer Service Representative

Kaiser Permanente - Corona, CA

January 2020 to June 2020

Kaiser Permanente Member Services Call Center. I take calls from members with question about benefits, kp.org, facility location, complaints, etc. I take approximately 50 calls or more a day making sure every member ends our call fully understanding the information pertaining to their health insurance. I handle every call by providing quality customer service.• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

Customer Service Representative

PLS Financial - Los Angeles, CA

April 2016 to July 2019

Cash checks, do wire transfers, money orders, processing bill payments as well as loading money on prepaid cards, tap cards, in charge of over 10,000 in my drawer. Following all rules and store policies, etc.

Accomplishments Providing excellent customer service to all customers.

Doing a job well done my entire shift.

MORTGAGE BANKER INTERN

Network Capital Funding Corporation - Irvine, CA

May 2018 to September 2018

I spoke with customers and provided them with information on refinancing their home, using equity from their home for emergency purposes. my goal was to get customers to get loans from our company, and I did my job being honest and providing as much information as needed. Education

criminal justice

Los Angeles Southwest College - Los Angeles, CA

2015

High School Diploma

A.V High School - Lancaster, CA

2005

Criminal Justice

Antelope Valley College - Lancaster, CA

Skills

• Customer service (3 years)

• Receptionist (3 years)

• Retail sales (3 years)

• CSR

• Banking

• Cash Handling

• Financial Services

• Insurance Sales

Awards

Matter Recognition Program

May 2020

You have been nominated by your colleagues in Health Plan Product, Service & Administration (HPPSA) in recognition for demonstrating behaviors that exemplify our shared values and serve as an example for others.

Thank you for your contributions to Kaiser Permanente - we appreciate all you do. Certifications and Licenses

Licensed Insurance Agent

April 2021 to September 2023

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist — Highly Proficient

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Attention to Detail — Expert

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Expert

Customer Focus & Orientation — Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Proficient

Reliability — Proficient

May 2019

Tendency to be dependable and come to work

Full results: Proficient

Retail Cash Handling — Expert

November 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Expert

Delivery Driver — Familiar

November 2019

Interpreting instructions, reading maps, and solving problems. Full results: Familiar

Logic & Critical Thinking — Highly Proficient

November 2019

Using logic to solve problems.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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