Medical Assistant Customer Service
Resume:
ALEXIS TITUS
Nursing; Public Health Science
West Bloomfield MI, 48322
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Education
Oakland University
Nursing Program; Nursing Cohort; Deans list
Bachelor of Science in Public Health
Psychology Minor
Wayne State University
Graduation Date - May 2021
GPA 3.93
Objective
A public health graduate responsible for services and performing daily operational procedures. Dedicated member of the healthcare leadership team. Researches proposals including print, audio and visual presen- tations. Skilled in analysis and fact sheet designs. Contributes to meetings and presentations in person and online. Highly skilled in accounting, statistic programs and testing. Investigates patient outcomes and billing questions. Maintains HIPPA confidentiality. Works efficiently within time sensitive deadlines. Strong analytical and math skills in a 4.0 grade. Excellent ability to prioritize data collection and deter- mine an accurate conclusion. Maintains accurate patient electronic medical records. Experienced with payment processing. Utilizes innovative technology to provide efficient and exceptional service. Delivers extraordinary, compassionate and honest service. Provides the best customer service and client care expe- rience through communication and responsiveness. Demonstrates sterling critical thinking and communi- cation skills. Highly skilled in the safe administration of services and information. Utilizes training and corporate policies as the foundation of service. Intermediate Spanish, learning Swahili and Korean. Have worked as a medical assistant, front desk representative, home health manager, and customer service re- source. Enjoys traveling, community service, reading biographies and violin. Community involvement in art and design, ice skating, tennis and horseback riding. Professional Experience
Manager; 2016-2021
Real Estate, Detroit, MI, West Bloomfield, MI
• Completes sales with buyers
• Arranges meetings for sales and walkthroughs
• Sends emails and voice messages to vendors and clients
• Conveys profits from the sale to banking accounts
• Organizes time to meet deadlines and relieve pressure from team members
• Obtains competitive prices for sales by research, market analysis and appealing project results
• Communicates regularly with all involved in the project and outside resources
• Uses latest technology, math and business principles learned through Oakland University and Wayne State University
• Problem solves by using training in psychology, business and interdisciplinary teams
• Oversees projects and their deadlines and Values work and final outcome
• Works with a team and presents goals and requirements
• Networks within the industry and related fields such as banking Nurse assist; 2021
Henry Ford Hospital Breast Care Center, West Bloomfield, MI
• Procedural set up for breast biopsy
• Office procedures and equipment
• Courteous and efficient service over the phone and in person
• Maintains emergency verbal and written instructions
• Meets deadlines for sending patients medical results, monitors for critical changes in patients state
• Accurate note of when procedures begin and end
• Withdraws medications before biopsy according to need
• Maintains sterile field and clean working environment
• Supports patients and explains the process, follow up care
• Accurate charting via Epic computer system
• Orders specimens
• Documents communication between facilities and doctors
• Deciphers pathology reports
Patient Care Technician; 2018
Ascension, Novi, MI
• Implements verbal instructions in detail
• Works with post op patients in a time efficient manner during a 12 hour shift
• Confidential talk between patients nurses and doctors utilizing medical records
• Maintains a calm disposition during stressful situations
• Receives and responds to inquiries from the general public, doctors, nurses and administrators
• Gives a clear report
• Answers phone calls from family and doctors
• Regularly admits and discharges patients
• Organizes the day by tasks and deadlines that are most important
• Evaluates vitals, blood sugars, medical information and any emergent priorities during shift
• Documents and charts in an efficient manner
• Offers assistance to staff and willing to pick up shifts
• Collaborates with a diverse, multilingual clientele and staff and verifies information
• Completes regular online certifications and training in a timely manner Medical Assistant 2018
Customer Service 2014
Spa coordinator 2022-current
Heart center coordinator 2022-current
Certification
Basic Life Support Certification
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