Personal Assistant Center Agent

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VICTORIA JENKINS-RICHARDSON

*** **** ***** ****** – Los Angeles, CA 90044

E-mail: *****************@*****.*** Phone: 310-***-**** OBJECTIVE

To secure a position with a reputable and professional organization with a longstanding history of promotional opportunity that aligns with my career aspirations. SUMMARY OF CAREER QUALIFICATIONS

• Over 39 years of experience working in Health Services and Business Environment

• Over 39 years of experience working with all aspects of Office Operations/Management

• Over 20 years of experience in Office Management and Employee Supervision

• Over 25 years of experience preparing minutes/agendas and meeting correspondence

• Over 20 years of experience with JCAHO, CAL-OSHA, State and other governing agencies

• Over 10 years working in some aspects of Human Resources, i.e., FMLA, Employee Relations

• Over 5 years as of Virtual Assistant/Personal Shopper/Personal Assistant entrepreneurships

• Graduate of Home Appraiser Online Training

ACADEMIC DEGREES

• Master of Business Administration – 2016, American Intercontinental University

• Bachelor of Business Administration – 2014, American Intercontinental University

• Associate of Arts Business Administration - 2012, American Intercontinental University CAREER DIPLOMA

• Real Estate Appraiser-2020, Stratford Career Institute CAREER CERTIFICATIONS

• Medical Billing and Coding Online Training – 2021 Certification Pending completion and exam

EMPLOYMENT HISTORY

10/21/2021 – 10/14/2022 California Covid 19 – Emergency Rent Relief Assistance Program (ERRAP) Payroll Title: Customer Service Representative

Functional Title: Call Center Agent (Remote)

Responsibilities:

• Answer inbound calls from applicants (75-100 calls) per day

• Triage all calls that require live escalation to the supervisors

• Navigate all applicants through their application process and tasks to be completed 2

• Provide all application information and other relevant information required related to processing

• Generate Program Participation Verification Letters 05/01/2019 – Present Independent Contractor (short and long term assignments) Virtual Administrative Assistant/Personal Assistant/Personal Shopper Remote Customer Service

Responsibilities:

• A wide array of administrative duties within my scope of qualifications described in Summary of career qualifications above.

04/01/2013 – 03/16/2019 County of Los Angeles – Department of Health Services Retired Office of Women’s Health Programs and Innovation Los Angeles, CA 90012

Payroll Title: Senior Management Secretary III

Functional Title: Team Administrator/Assistant to the Program Director Responsibilities:

• Answer telephones and triage calls accordingly, while serving as liaison between the director and direct supports

• All aspects of constituent and patient services

• Arrange daily meetings, conferences, and retreats for the director and all direct report staff

• Arrange travel for meetings, trainings, and conferences for the director and staff

• Complete and process travel reimbursement through receipt of payment

• Prepare board reports and memos for signatures on behalf of the director

• Reply to correspondence on behalf of the director

• Make administrative decisions in the absence of the director and other managers

• Communicate with State, Local, and Partnership dignitaries as deemed necessary

• Prepare the director for weekly board meetings, if presence is necessary

• Prepare supply chain orders and assist in preparing the yearly budget

• Research information needed to report to the Board of Supervisors

• Prepare budget spreadsheets and organizational charts for budget requests

• Attend Finance meetings to prepare for fiscal-end requests

• Prepare personal hiring and disciplinary action requests

• Schedule interviews and work with the interviewee on providing the necessary credentials

• Request Human Resources certification lists for hiring and dispositioning as appropriate

• Train staff as needed in various areas of the office

• Back-up assistant to the Director of Health Services Administration 06/09/2010 – 03/30/2013 County of Los Angeles-Department of Health Services Promotion Board/Government Relations Office/DHS Administration Los Angeles, CA 90012

Payroll Title: Management Secretary III

Functional Title: Board and Governmental Relations Secretary 3

Responsibilities:

• Secretary to the Directors of Board Relations/Governmental Relations

• Responsible for board and DHS web posting of board letters and communications

• Responsible for weekly submission of Board-related agenda items for Board of Supervisor’s meetings

• Compose board letters and other board communications for distribution to the Chief Executive Offices, County Counsel, and other various county agencies

• Schedule and prepare weekly meetings with Health Deputies for all Supervisorial Board Districts

• Calendar and coordinate meetings with for the Board Relations Director, Director of Health Services, Director of Governmental Relations and other DHS managers

• Post weekly agendas for the public in accordance with the regulations of the Brown Act

• Prepare Board material for the Director of DHS, Director of Board Relations, and the Chief Deputy Director to prepare each of them for weekly reporting to the Board of Supervisors

• All aspects of constituent and patient services

• Back-up to Executive Secretary to the Director of Health Services Note to Employers:

Due to fact that my work history is extensive, I have not included work history past seven years. However, I can provide upon request.

EDUCATION

1975 – 1977 Banning Senior High School Wilmington, CA Graduated with High School Diploma

1977-1978 Bryman School of Nursing Torrance, CA

Medical Office Management

Certification Received

03/2008 – 03/2009 American Intercontinental University Los Angeles, CA AA Degree in Business

Administration/Healthcare Management

Graduated via Accelerated Program

Diploma Received

09/2009 – 11/2012 American Intercontinental University Los Angeles, CA Bachelor’s Degree in business

Administration/Healthcare Management

Diploma Received

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08/2014- 08/2016 American Intercontinental University Los Angeles, CA Master’s Degree in Business Administration

/Healthcare Administration

Diploma Received

09/2020 Real Estate Appraiser - Diploma Received

Online Studies

11/2020 Phlebotomy Technician – Certification pending Online Studies

REFERENCES Available upon request

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