Amy M Serio

Aurora, IL ***** 630-***-**** ads523@r.postjobfree.com

PROFESSIONAL SUMMARY

Engaging Customer Service Representative with many years of experience in a fast paced environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.

SKILLS

●Have Strong Typing and Multitasking Skills

●Order Fulfillment

●Account Management

●Inbound and Outbound Calling and a Confident Communicator with Clients

●Creative Problem Solving

●Detail Oriented

EXPERIENCE

Queen Welding Supply, Aurora, IL — Web Designer/Customer Service Account Manager

MARCH 2013 - JUNE 2021

●Managed day to day business operations.

●Provided primary customer support to customers.

●Delivered prompt service to prioritize customer needs.

●Recommended products to customers, thoroughly explaining details.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Created and maintained website.

Playboy Enterprises, Chicago IL — Administrative Assistant

JANUARY 1999 - DECEMBER 2006

●Used advanced software to prepare documents, reports and presentations.

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Updated spreadsheets and databases to track, analyze and report on performance and sales data.

●Was responsible for putting up paid advertisements on the Playboy.com website.

EDUCATION

Thornwood High School, South Holland — Diploma

SEPTEMBER 1986 - JUNE 1990

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