Customer Service Data Entry

WILLARD DONALDSON

PROFESSIONAL SUMMARY

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. EXPERIENCE

Customer Service Representative - Social Security Administration Mobile, Alabama

09/1999-Present

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Answered customer telephone calls promptly to avoid on-hold wait times

• Answered constant flow of customer calls with minimal wait times

• Offered advice and assistance to customers, paying attention to special needs or wants

• Developed community reputation through commitment to customer satisfaction and strong client relationships

• Consulted with outside parties to resolve discrepancies and create expert solutions

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Investigated and resolved customer inquiries and complaints quickly

• Responded proactively and positively to rapid change

• Exhibited high energy and professionalism when dealing with clients and staff

• Delivered prompt service to prioritize customer needs

• Met customer call guidelines for service levels, handle time, and productivity

• Educated customers about billing, payment processing, and support policies and procedures

• Responded to customer requests, offering excellent support and tailored recommendations to address needs

*****************@*****.***

251-***-****

Mobile, AL 36695

Skills

• Customer Retention Strategies

• Customer Account Management

• Upbeat and Positive Personality

• Efficient and Detail Oriented

• Building Customer Trust and Loyalty

• Understanding Customer Needs

• Data Entry and Maintenance

• Calm and Professional Under Pressure

• Issue and Complaint Resolution

• Courteous with Strong Service Mindset

• Responding to Difficult Customers

• Correcting Discrepancies

• Telephone Management

• Call Transfers

• Answering Customer Questions

• Customer Service and Assistance

• Consulting Supervisors

Education

University West Florida

Pensacola, FL

Bachelor of Science: Teacher Education

• Dean’s List (First Semester of 1986, First

and Second Semester of 1987)

Pensacola Junior College

Pensacola, FL

Associate of Science: Psychology

Stephen D. Lee High School

Columbus, MS

High School Diploma

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