Customer Service Postal

Phillip Turner

**** ******* *** *****, ** ***** ● 951-***-**** ● *****************@*****.***

CAREER OBJECTIVE

Dedicated, detail-oriented individual with a technical education and good communication skills searching for an Entry Level position with a technology-based company that will allow for an individual to utilize a technical knowledge and problem-solving skills.

SKILLS

Critical Thinking

Complex Problem Solving

Systems Evaluation

Systems Analysis

Project Management

Quality Control Analysis

Coordination

Social Perceptiveness

Service Orientation

Operation Monitoring

Troubleshooting

Communication

Exceptional Customer Service

Leadership

Technical Mind

Active Directory

Detail-Orientated

In-Depth Computer Systems

CAREER EXPERIENCE

Securitas, (Hemet) October 2017 – March 2020

Security Officer

Control access to client site or facility through the admittance process; assist visitors with a legitimate need to gain entry to the facility; screen visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility. Provide an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; present a good image of the client and its security department. Communicate in a manner that is open, honest and responsive in all situations; to the extent authorized, provide information regarding the site and surrounding area as requested by visitors. Monitor entrances and exits; act to prevent unapproved or unlawful entry; control entrances, the movement of people and vehicles, and parking; operate a gate and examine vehicle contents; monitor remote entrances using closed circuit television; operate remote access devices; in a calm manner direct persons who cause a disturbance to leave the property. Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspect buildings and grounds using appropriate equipment and protective gear.

Road One Towing (Escondido) October 2013 – January 2015

Tow Operator

Exhibit exceptional customer service even in high-pressure situations. Prepare all financial and insurance paperwork completely. Safely and effectively operated a wide range of heavy and/or technical equipment. Check tow truck & equipment and report any need of repair or replacement. Safely maintain and operate tow truck & equipment assuring good operating condition of all company owned vehicles & equipment. Correspond with dispatcher and respond to service calls in a timely, efficient, and safe manner. Provide excellent customer service to all roadside assistance members and always maintain a professional appearance. Inform dispatchers of unusual traffic or road conditions. Communicate unsafe or possible damaging situations to dispatchers in order to help prevent accidents and damages to vehicles.

United States Postal Service (Oceanside) April 2013 – October 2013

City Carrier Assistant

Deliver and collect mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintain professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and procedures commonly used, and with the geography of the area. Route or case all classes of mail in sequence of delivery along an established route. Rearrange and relabel cases as required. Withdraw mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepare and separate all classes of mail to be carried by truck to relay boxes along route for subsequent delivery. Handle undeliverable mail in accordance with established procedures. Deliver mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collect mail from street letter boxes and accept letters from mailing from customers; on certain routes, may deliver mail that consists exclusively of parcel post, or the collection of mail. Use portable electronic scanner as instructed. Deliver and collect charges on customs, postage-due, and C.O.D. mail matter.

Interface Displays and Controls (Oceanside) December 2007 – March 2011

Senior Quality Assurance/Quality Control Technician

Interpret engineering drawings, blueprints, schematic diagrams, or formulas. Confer with Quality Manager to determine quality and reliability standards. Record test data, applying quality control procedures. Prepare graphs and charts for analysis. Coordinate development phases with in-house team. Perform inspections and complete required quality control documentation including material disposition or inspection reports and corrective action reports.

Aerotek Staffing (Temecula) August 2004 – December 2007

Contractor/Technician

Perform maintenance on electrical and electronic equipment in manufacturing, field service (oil rigging), aviation, clean room, and residential environments.

U.S. NAVY (San Diego) May 1998 – August 2004

Electronics Technician

Perform maintenance on electronic equipment for surface ships, electronic air detection tracking equipment, electronic recognition and identification equipment, aide to navigation, and electronic equipment and components used for communication, cryptography, and navigation; possess a general working knowledge of electricity and electronics. Read and interpret schematics and block diagrams; used test equipment and hand tools; repair electrical/electronic cables and connectors; localized malfunctions and repair or replace faulty parts or subassemblies; align, adjust, calibrate, and perform preventive maintenance on equipment; inventory tools and portable test equipment; complete maintenance data forms. Perform maintenance on solid-state devices, digital logic, switchgear, single and multiphase motors, motor starter and controller circuits, AC/DC generators, soldering techniques, and first aid. Interpret logic and schematic diagrams and use electronic test equipment in identifying correcting problems related to shipboard electrical machinery and galley equipment. Plan and conduct preventive maintenance programs.

EDUCATION

California Technical Academy (In Progress)

Information Technology Systems Administrator

Azusa Pacific Online University, Glendora, CA September 2012 – February 2013

Business Management

CERTIFICATIONS

Installing and Configuring Windows Server 2012 (70-410) December 2018

Microsoft Windows 7 (70-680) Certification September 2017

CompTIA A+ Certification November 2014

Naval Class “C” School Satellite Communications, Norfolk, VA April 2001

Naval Class “A” School Electronics Technician, Great Lakes, IL May 1999

Contact this candidate