Sr. Operations Manager
Resume:
I
Ronald Ireland
***.********@*****.***
Covington, GA 30014
SUMMARY
Focused Operations Manager bringing 25 years of experience in day-to-day business operations management, with responsibility of up to $35 million in yearly sales volume Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Focused on promoting safety and productivity across multiple business lines, to include soft lines,
hard lines, and specialty retail. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs.
SKILLS
Merchandising-soft lines (Branded)
for maximum revenue return
Customer Service Satisfaction
Inventory
Kronos/ADP/Payroll
Marketing
Reconciling
Business development
Multi-unit operations management
Sales
Strategic plans
Staff training, development & Recruiting
Financial and cash flow analyses
Policies and procedures implementation
EXPERIENCE
District Manager in Training
Atlanta, GA
Variety Wholesalers 8/2021 to Present
Hired, coached and mentored Store Managers, Assistant Managers, key holders, and associates within the district and beyond
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Strengthened soft& hard lines product branding initiatives by implementing some merchandising techniques for overall better presentation
Closely monitor and train on P & L objectives to ensure key factors were utilized/addressed accordingly to maximize profit potential
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
Multi-unit Operations Manager
Atlanta, GA
World Duty Free/ Hudson Group/ May 2007 to Jul 2020
Responsible for $35 million in yearly revenue in specialty branded, convenience &
Bookstore retail.
Recruited, hired, developed and retained retail talent for the company.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Completed weekly schedules according to payroll policies.
Properly trained Branded soft lines managers on merchandising, sizing & color
waving/blocking for a maximum return on sales
Worked closely with Branded soft line vendors on stock levels
Streamlined the branch operations, resulting in a 15% reduction in operating budget.
Boosted customer satisfaction ratings by 19% in under 12 months.
Grew revenue by $700,000 in the first year by spearheading development of customer service training and development.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Oversaw financial management activities, including budget management, accounting and payroll.
Bolstered customer satisfaction rating by 19% in under 12 months
Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
Store Manager
Conyers, GA
Dollar Tree/ Apr 2005 to May 2007
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Boosted sales by 31% by cultivating customer rapport and delivering superior customer service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw all store operations while generating $3 million in yearly revenue..
Strengthened work flow productivity by hiring, managing and developing top talent.
General Manager
Lithonia, GA
Just For Feet/ Jul 2001 to Nov 2004
Hired, coached and mentored team of 15 sales representatives with $7 million
in yearly revenue
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Strengthened soft lines product branding initiatives by implementing some merchandising techniques for overall better presentation
Designed sales and service strategies to improve revenue and retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
EDUCATION AND TRAINING
US Food
Fairburn, Ga.
Completed coursework in customer service, retention and development
Completed coursework in: previously serve safe certified
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