LEE ANN HOLLAND
Temple Terrace, FL 33637
Professional image and attitude with strong work ethic. Highly qualified professional with 5+ years experience in general civil litigation law firm (medical malpractice, personal injury, and commercial). 10+ years in telecommunications. 6+ years in real estate and sports. Excellent people skills. Proficient user of MS Word, Outlook, multiple billing and reporting programs. Highly motivated to complete assigned tasks.
2017-present LaCava Jacobson & Goodis, 501 E. Kennedy Blvd., Tampa FL 33602 Receptionist, Administrative Assistant
Answer multi-line phones for five state-wide offices, screen all attorneys’ calls, greet clients, prospective clients and all guests in office; order office supplies for all offices distribute/log all mail, FedEx and hand deliveries, log all Florida Law Weekly Reports/Jury Verdict Reporter and distribute, submit/follow up all service/maintenance requests, maintain all Business Associate Agreements binders, assign all new case file numbers firmwide and maintain log, create all new case files for 3 of firm offices, assist with pleading indexes when time permits, validate parking for guests/clients and maintain parking validation log, email all offices important news, etc., and other miscellaneous clerical duties
2014-2015 Solomon Law Group, 1881 W. Kennedy Blvd., Tampa, FL 33606 Receptionist, Executive Personal Assistant
Answer multi-lined phones with high call volume; screen potential client calls; greet clients, prospective clients and all guests in office; general legal data entry; handling incoming and outgoing mail and courier services; general legal assisting for in-house depositions and mediations.
Assist executive family with two children under the age of 13. Assist in business office with financial and miscellaneous duties. Handle all travel arrangements, assist with household management.
2009-2016 Family Caregiver for both father and mother. Attended nursing assistant and massage therapy classes to help parents. 2003 to 2009 Clark & Martino, P.A., 3407 W. Kennedy Blvd., Tampa, FL 33609 Receptionist
Answered multi-lined phones with approximately 300 incoming calls per day; screened potential client calls; greeted clients, prospective clients and all guests in office; general legal data entry; handling incoming and outgoing U.S. Mail, Federal Express, and courier services; handling bulk mail for class action cases; general legal assisting for in-house depositions and mediations. 2002 to 2004 Apartment Solutions Fla., Inc. (a dissolved corporation) Licensed Real Estate Sales
Assisted clients searching for appropriate rental property including all contract requirements, credit approval, background investigations, etc.
Lee Ann Holland
1998 to 2000 Reflections Apartments, Tampa, FL
Assisted in leasing of premier apartment rental community including determining needs of client, managing all rental agreement requirements, verifying income, credit approval, background investigations, lease renewals, managing maintenance requests in a timely manner.
1997 to 1998 Verizon f/k/a GTE of Florida, Tampa, FL 1981 to 1990
Various Job Titles Began with GTE as a directory assistance operator. Then, assisted in many different companywide departments with positions of increasing responsibility. In 1985 was promoted to the purchasing department. Transferred to sales in an administrative role, which facilitated promotion into management sales position. 1995 to 1997 International Motor Sports Association, Tampa, FL Receptionist
Race Results Coordinator Answering multi-lined phone calls from vendors, drivers, racetracks; directing calls to appropriate officer or department; gathering weekend race results per driver, race results data entry, and distributing the results appropriately.
1994 to 1995 Custom Cable Industries, Tampa, FL
Answering multi-lined phones with approximately 500 incoming calls per day; general clerical and data entry including preparation of correspondence and memoranda for company officers. Educational Data:
Bob Hogue School of Real Estate, St. Petersburg, FL – completed real estate salesperson course in December 2001. Graduated with 90% on final exam. AIMCO Properties, Orlando, FL - Reflections Apartments sales and leasing training, 1998. GTE, Tampa, FL – multiple customer service, sales and billing training courses, account management and upper level sales training courses. Leto Comprehensive High School, Tampa, FL – High School Diploma, 1981. References available upon request.