Data Entry Service Representative

DANIEL RODRIGUEZ

**** ******* ****, *******, ** *0349 C: 404-***-**** *******@*****.***

Summary

●Experienced in IT management, particularly in the areas of strategic direction, budget preparation, vendor relationships and daily management of staff

●Skilled in evaluating current and upcoming technologies to support short and long term IT initiatives

●Excellent Project Manager with abilities in creating and maintaining broad vision, communicating across the organization, and fostering focused and productive teams

Highlights

Project Management IT Project Lifecycle Leadership

Systems Migrations/Integration Requirements Analysis Team Building

Enterprise wide Implementations ROI Analysis Mentorship

Software Development Costing and Budgeting Business Planning

Stakeholder Communications Testing/QA/Support Client Relations

Business Development Project Scheduling Vendor Relations

Experience

Customer Service Representative

Working Solutions March 2022 to Present

Arise Inc.

February 2018 to December 2019

Kelly Inc.

May 2015 to October 2016

Work from Home

●Provide client support and solutions for Working Solutions, Arise and Kelly clients

●Remediate any scheduling conflicts and requested changes

●Perfect attendance and provided overtime when available.

●Experience and responsibility of working with customers

●Excellent communication skills

●Able to work at home and in an office environment

●Clear and courteous phone etiquette Ability to multi-task

● Ability to balance efficiency and quality service

●Maintain excellent data entry speed with error-free work

Management Consultant April 2014 to February 2018

C Anthony Global Group Atlanta, GA

●Overall strategic and operational responsibility for all C Anthony Global programs and subsidiaries

●Provide leadership to the strategic planning process and will implement new programmatic strategic initiatives.

●Provide coordination for the senior management team and serve as liaison for all business partners.

Groupware Architect September 1997 to December 2014

NYSE New York, NY

●Analyze business requirements and work with multiple project teams to identify which elements of the infrastructure are necessary to provide a quantitative solution.

●Research the potential impact of introducing new infrastructure technology into the environment and work with IT stakeholders to reach a decision on technology choices.

●Collaborate with Application Designers to ensure that each infrastructure design has been fully vetted for both application and infrastructure implications.

●Produce required design deliverables according to project governance and system lifecycle processes. Participate in formal reviews of these deliverables to gain approval for the proposed approach.

●Architect, design, and implement E-mail and Application Development Infrastructure.

●Monitor Overall E-mail server health and take appropriate actions to meet service-level up times.

●Develop and document proactive measures to ensure Groupware system stability.

●Work with vendors to analyze and resolve escalated third level issues.

●Consult with software developers to accomplish enterprise wide collaboration strategies.

●Create and manage project plans for large application or migration roll-out

●Provide Help Desk personnel with Groupware support training and troubleshooting

Groupware Architect September 1995 to October 1997

Roche Pharmaceuticals Clifton, NJ

●New Domino server setup, configuration, implementation

●Architect & Design new Domino Web, E-mail, Development environments

●Setup & Configure hardware, software monitoring of Domino server environments

●Create extensive documentation of Domino installation, setup, and various features

●Setup remote Notes access on end user laptops and home PCs

●Create new Notes user accounts, remove old Notes user accounts, manage e-mail groups and database

●Schedule and perform Notes server data backup and restore with Arcserve

●Monitor and configure anti-virus on all Domino servers

●Maintain Right Fax server and Notes Gateway module

●Created and Managed support team for all U.S. Sales reps which included managing travel schedules and providing technology roadmap for all mobile devices

Senior Groupware Consultant May 1995 to August 1995

Livingston Consulting Services West Orange, NJ

Client - Apprise Inc.

●Project leader for server standardization, which consisted of local and remote implementation for 90 Notes servers.

●Coordinated efforts with site administrators to develop maintenance program for Notes databases.

●Generated documentation for all procedures and developed database for server tracking.

●Provided level 2 and 3 Notes support for 9 business units and Notes support group.

Senior Technology Consultant September 1994 to April 1995

Seagram New York, NY

●Collaborated with various departments in the research and development of key technologies including the development and implementation of several new environments.

●Moved department from DOS menu based environment to a full scale Windows environment

●Implemented Lotus CCMail and Lotus Notes environments

●Sole tech support responsibility for CEO and all executive staff.

●Tested and developed news feed system to provide daily global news and real-time stock quotes.

●Responsible for server administration and installation of Windows, Mac, and Notes client interfaces.

●Restructured Notes environment from multiple domains to single domain.

●Evaluated and implemented World Wide Web gateway with firewall.

●Administered users on rules based UNIX server.

●Created and supported remote access infrastructure.

Network Support September 1991 to June 1994

Johnson & Higgins New York, NY

●Responsibilities included maintaining user accounts for Windows including Desktop configuration, network connectivity, network access issues and printer connectivity.

●Load new or update software and systems on existing equipment.

●Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.

●Completed installation and configuration of Windows Operating systems and applications.

●Responsible for troubleshooting, installation, configuration and repairing computer systems.

●Responsible for performing hardware and software performance regularly.

PC and Network Support Consultant February 1989 to July 1991

Seagram New York, NY

Education

Major: Economics

New York University New York, NY

The Lawrenceville School Lawrenceville,NJ

Contact this candidate