Customer Service Representative
Resume:
Customer Service
863-***-**** *********************@*****.*** 2020 East Edgewood Dr. Lakeland,33803
Objective
I enjoy working with people and providing excellent customer service. Being in a job where I have contact with people daily and creating many friendships gives me joy. I enjoy learning and thrive in a team environment.
Skills & Abilities
●I am skilled at talking with customers and can handle upset customers well with showing empathy and finding a solution.
●I am extremely comfortable with high-stress work environments and can multi-task well.
●I am comfortable working computers and learn new skills quickly and benefit from hands on teaching.
●I have experience with common technology and can type 40 words per minute.
●I pride myself on being punctual, dependable, and committed.
●I have a strong desire to elevate my work skills and want to grow in my career.
●I want to be apart of a company that I can help succeed and grow with.
Experience
Farmers Insurance
Licensed CSR (Account Executive) 2020-2022
-Took quotes, called leads, and bound policies
- Anything and everything to with any of our clients current policies, managed and made changes when requested and kept the clients educated on any changes and helped to explain coverages and their policies specific to their needs.
- Trained other employees on every aspect of the insurance world from calling leads, quoting, noting and keeping up with prospects, leads and new business. Submitting documents for underwriting and setting up inspections and appointments for future clients.
- Following up on renewals, being proactive, checking alerts and pending cancellations and handling anything I can to ensure the customer is satisfied and continues their business with us.
Publix Supermarkets, Lakeland
●Cake Decorator/Bakery
●I set up and stock supplies needed for the day. I manage the production list and streamline orders. I am in charge of ordering new supplies and filling inventory needs. I fill large orders in a timely manner and work hard to keep our area clean and sanitized.
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Sykes AT&T, Lakeland
●Technical Support/Customer Service Representative
●I was responsible for answering the phones and servicing accounts. I helped customers troubleshoot their devices and network and helped with technical support. I would sell products and update service plans.
2013-2014
GC Services, Lakeland
●Collections Representative
●I made out-bound calls to customers with delinquent accounts to collect payments and set up payment plans. I averaged around 35-40 calls a day. I would make multiple attempts to reach clients and follow up with them. I am well versed in diffusing angry customers before having to send it over to a supervisor.
2011-2013
Scott Lake Christian Pre-school, Lakeland
●Lead Nursery Teacher
●I was in charge of the daily lesson plans, sanitizing the classroom, and stocking the supplies for the day. I cared for children ages newborn to 5 years old. Ensuring the parents that their children were well taken care of and safe.
2005-2010
Education
George Jenkins High School
I played volleyball and was on the graphic design team. I participated in drama, typing, and speech classes. I graduated with my high school diploma.
Graduated 2007
Professional Summary
I am very passionate in helping others and resolving issues. I am a dedicated employee with a strong work ethic. I enjoy learning new skills and challenging myself. I am always prompt, polite and respectful.
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