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Customer Service Representative

Franklin, NC
October 21, 2022

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Robin Harward

Franklinton, NC, *****, US


Work Experience

**/**/**** - **/**/2005

Blue Cross and Blue Sheild of North Carolina, Customer Service Representative

Inbound Call Center duties which included some outbound calling verifying health / dental benefits, answered calls inqueries about what was covered what was not.

Verified prescription benefits

Called pharmacy when there was a medication that was covered and had them run it through correct Merck-Medco system, called subscriber back to let them know the problem was fixed and medication is covered under their insurance Documented why subscriber called and what I did to fix the issue.

04/01/1993 - 01/01/1995

Medbill, Verification of benefits

Verified insurance coverage per the patient on claim/chart Called patients to verify their insurance coverage Wrote the insurance provider's information on claim/chart Documented what I did in detail on computer

08/01/2000 - 06/01/2003

Dave's Dairy Bar, Assistant Manager

Managed 15 employees schedules

Opened Store everyday

Counted tills for 4 registers, ran register tape information then recounted after that persons shift.

Assigned whom would be working where in the store for that shift

Counted safe contents and then went to bank to make a deposit

Let bank know when we needed change for store and went for exchange of paperbills converted to change

Took back to store and put in safe.

Counted tills for the next shift so it would be an easy and quick replacement at that work station.



Durham Technical Community College, GED in GED

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