Customer Service Security Officer
Resume:
Corinna Foote
Tacoma, WA *****
*********@*****.***
To obtain a position that will allow me to utilize my skills in a business environment.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Lombino Martino Law Firm - Lakewood, WA
November 2021 to October 2022
Answer phones, open consultation intakes, notated files and pass them on to attorneys take payment for services
I use soft phone communication systems, software online networking and MS office to complete daily job activities and requirements
Team Member/Cashier
Tractor Supply Company - Arlington, WA
April 2021 to September 2021
Interact with customers to help determine their needs and recommend the best products for them. Customer service greet customers upon entering store and ask what I can help them with. Cashier run the register accepting payment upselling when possible to a higher level product, engaging in conversation and explaining the benefits of enrolling in our neighbors club buy the power plus protection plans for eligible items and and applying for tractor supply cards. Stocking freight stocking the shelves with our products on freight delivery days. Customer load outs loading customer vehicles with their purchases Answering phones to provide the best possible customer service while answering questions about products and services.
Computer skills using the computer to complete required paperwork pertaining to orders and customer records and services.
Allied Universal Security Officer
Allied Universal/ Universal Protection Services - Seattle, WA
October 2020 to April 2021
Night Security for a Medical Facility and 24 hour Urgent Care. Hourly Patrols and Scans of facility, controlled access, securing facility employee ID verification, interaction with public and emergency services, escorting patients or personal as required, completing daily reports and incident reports.
Security officer at a Retail Facility.
Hourly patrols and scans of facility, roving patrols, customer service, emergency, services interaction, safety inspections of equipment and facility, responding to complaints and incidents such as theft accidents medical emergencies
Security Officer
Securitas - Tacoma, WA
November 2018 to July 2020
Access control,
Warehouse gate access gating in and out trailers and container logging incoming loads and empties and releasing outbound loads. Writing DAR's interacting with client office. Using computer and company software to gate in and out containers and trailers. Report suspicious activity and damaged loads. Court house access
Scan properties of individuals with ex ray upon entry into courthouse direct individuals through appropriate security screening process. Maintain peaceful compliant entry into building.
MULTICARE MEDICAL CENTER
Tacoma General Hospital/ Mary Bridge Children's Specialty Center Covid 19 Access Control Screener
Screened patients, visitors and hospital personnel for covid symptoms and high risk conditions. Provided access control.
Removed uncooperative individual from the premises. Interacted with supervisors and management personnel.
Event Security
StaffPro - Tacoma, WA
September 2018 to December 2018
Ross Sales Associate
Ross Dress For Less - Lakewood, WA
December 2017 to January 2018
Cashier, Customer Service, Stocking
Office Assistant
Vincent View Mobile Home Park - Spanaway, WA
November 2012 to May 2014
I answer phones, acted as an intermediary between property management and the residents. I completed all necessary paperwork for the the mobile home park up to and including rental agreements notes about conversations with residents, memos, notices. I handled the rent payments and basic book keeping, I made arrangements for repairs and showed the property to prospective residents.
Excellent customer service skills.
General Laborer
SUNRISE STAFFING SERVICES - Fife, WA
July 2013 to March 2014
I completed general warehouse duties such as pick and pull orders, labeling, palletizing, working on conveyor line filling and sealing boxes, and tagging and packaging products.
Candy Packager/ General Laborer
Remedy Intelligent Staffing - Tacoma, WA
August 2012 to February 2013
Cashier/Food Prep
Labor Works - Tacoma, WA
June 2012 to September 2012
I Worked as cashier and food and beverage server at Cheney Stadium during the baseball games.
Education
Working on Associates Degree in Education/ Special Education
Everett Community College - Everett, WA
January 2017 to June 2018
Worked on Associates Degree in Education
Pierce College at Fort Steilacoom - Lakewood, WA
September 2014 to June 2016
High school diploma or GED
Tacoma, WA
May 1989
Skills
• customer service (4 years)
• Filing (2 years)
• Microsoft office (5 years)
• Ms office (5 years)
• Receptionist (2 years)
• Security (3 years)
• Typing (5 years)
• Cash Handling (3 years)
• Retail sales (1 year)
• Word
• Organizational Skills (10+ years)
• Behavior Management (10+ years)
• Developmental Disabilities Experience (10+ years)
• Surveillance
• Autism Experience
• English
• Upselling
• Crisis Intervention
• Office experience
• Clerical experience
• Communication skills
Certifications and Licenses
Wa Guard License
November 2018 to December 2021
CPR/AED
October 2018 to April 2021
CPR/AED, FIRST AID (Adult and Pediatric), SEIZURE RESPONSE AND RECOVERY Security Guard
November 2018 to December 2021
Assessments
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Logic & Critical Thinking — Proficient
April 2019
Using logic to solve problems.
Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
August 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Retail customer service — Expert
August 2021
Comprehending and responding to retail customer needs Full results: Expert
Inside sales — Proficient
August 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Forklift safety — Proficient
August 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Cashier skills — Highly Proficient
August 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Front desk agent (hotel) — Highly Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Retail customer service — Expert
August 2021
Comprehending and responding to retail customer needs Full results: Expert
Customer service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Familiar
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I also have De Escalation and Appropriate Restraint training and hands on experience. However I use every non physical option available before resorting to any physical response. I also have extensive experience with Seizure Response and Recovery. (Both trained by medical personnel and long term life experience)
I am a firm believer that skills and experience learned and applied repeatedly in daily life are as valid as those learned and applied on the job. It is the same concept of learned repetitive skills and experience.
Contact this candidate