Scrum Master Team Member

Professional Summary

Having **+ Years of experience in IT Industry, out of which 5+ years of experience into Contact Center QA (CTI), 10 years as QA in the area of Banking (Mortgage, Commercial Mortgage Services) and Information Media Entertainment domains in Agile Process

Adept experience in IVR, Call Routing, Aspect Dialer, Alvaria Dialer, NICE Call Recording, Call Reporting, Call Analytics, Pulse

Currently working on E2EIST in Genesys, Aspect, Alvaria Dialer Contact center.

Have extensively worked on worked on Unified Communications for Aspect, Alveria Dialer Contact center,

Extensive experience in Contact Center, Banking (Mortgage, CMS), & Information Media Entertainment domains.

Hands on Experience on Agile Scrum.

Good knowledge of Software Development Life Cycle (SDLC) and Software Testing life cycle (STLC).

Ability to analyze business and functional requirements and pinpoint product design and/or specifications discrepancies between the documented functional and user objectives versus the implemented product.

Ability to adapt to rapid changes in requirements and testing priorities and business needs evolve.

Organized test results to provide project managers with detailed descriptions of complications found during testing.

Ability to handle multiple tasks and work independently as well as in a team.

Certified Scrum Master in Agile Process

Extensively involved in all the dimensions of Functional, End-To-End System Integration Testing, Regression testing, User Acceptance Testing, and Database Testing

Prepared Test Strategy, Test Estimation, Test Closure reports, Project Metrics Report.

Actively participated in all the stages of the Software Development Life Cycle and Software Testing Life Cycle.

Regularly participating in the daily scrum calls with the clients to discuss the project related activities.

Well versed with Test Management System with JIRA, ALM, Team Track

Experience involves usage of VSS & Perforce as configuration management tools

Hands on experience in Data comparisons (Frontend Data with backend) and Verifying Data Manipulation Operations (Addition, Modification and Deletion).

Employment Summary

Sr. Associate, Cognizant Technology Solutions, Jersey City, USA May 2022 – Till Date

Sr. Associate, Cognizant Technology Solutions, Hyderabad, India July 2014 – April 2022

Associate, Cognizant Technology Solutions, Hyderabad, India Aug 2010 - June 2014

Software Engineer-QA, Value Labs, Hyderabad, India Apr 2007 – June 2010

Technical Skills

Testing Methodologies :

End-To-End System Integration Testing, Functional Testing, UAT, Sanity, Regression, DB Testing

Databases :

SQL, Oracle

Defect Tracking Tools :

ALM, JIRA, Team track,

Test Management Tools :

Jira, ALM

Programming Languages :

Java, C, C++

Certifications

Certified Scrum Master® from Scrum Alliance (Certificant ID: 803883)

International Software Testing Qualifications Board (ISTQB) Certified Tester, Certified Software Tester - Advanced Level (Test Manager) based on ISTQB.

Education

Masters in Computer Applications - MCA, JNTU, Hyderabad, India 2006

Roles & Responsibilities

Role

Responsibilities

QA Team Lead & Team member

Lead project kick-off activities. Understand the complexity of the projects, identification and involving of the right mix of resources, pre-kick-off training, setting up processes, the environment for project kick-off.

Prepare project plan. Perform key project management activities like planning, work allocation and tracking, end-to-end-delivery, day-to-day interaction with onsite, status reporting, quality assurance activities, etc

Track progress and review project tasks to make certain deadlines are met appropriately.

Ensuring proper delivery planning (Schedule / Release). Manage and resolve queries, escalations, conflicts and issues between onsite and offshore teams to ensure delivery as committed.

Worked with dev. team and other scrum leads during IST and EST hours to understand the issues and brainstorm to find out the RCA.

Understand the Testing effort by analyzing the requirements of project.

Build a testing team of professionals with appropriate skills, attitudes and motivation.

Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).

Provide Test estimations, Test efforts, Test Strategy for every release.

Identified the risks and issues during the Requirement Analysis and Test Execution phases and reported in a timely manner to avoid schedule slippages.

Act as the single point of contact between Development and QA teams.

Involved in the review of requirements.

Review of Test cases and Test data and giving suitable comments to enhance/modify the Test Cases.

Identify Test Scenarios & create Test Cases & doing Test Execution.

Participation in Defect Analysis calls with Clients on a regular basis.

Participation in-group meetings for Project Review.

Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.

Participate in meetings and discuss the Enhancements and Modification Request issues.

Preparation of Test Summary Report, PMR on every release.

Sending status reports on a daily/weekly basis to the client.

Senior Test Engineer

Worked as a part of User Acceptance Testing Team

Developed, executed and documented Test Plan, Test Scenarios, and Test cases

Involved in the review of requirements.

Preparation and maintenance of “Requirement Traceability Matrix” that ensures complete coverage of the requirements.

Involved in identifying the application flows for the automation

Fix/debug automation test scripts for complex business logics, script maintenance

Defect Management and Re-testing of Defect fixes

Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.

Participate in meetings and discuss the Enhancement and Modification Request issues.

Sending status reports on a daily/weekly basis to the clients

Build up and obtained knowledge on Mortgage loan processing and modification

Test Engineer

Responsible for handling of Rolling Releases and Content Releases in I18N of the sites.

Responsible for preparing Test Cases, Test Reports, Bug Reports for I18N of the sites.

Holding hands experience on complete implementation of projects through various phases.

Preparation of all documentation throughout project lifecycles for I18N Content Releases.

Involved in database testing and Compatibility testing.

Participating in Walkthroughs and Reviews.

Giving KT to the new joiners and to the internal users on the features of the site.

Participating in weekly status meetings with the team to discuss open issues, if any.

Executing and monitoring the execution of the test cases.

Preparing bug metrics, test metrics of every release.

Involved in Requirements analysis, reviewing Functional Specification docs.

Re-testing of Defect fixes.

Project Experience - Cognizant Technology Solutions

Project #5:

Project Name: PRAESTO (Migration from Avaya to Genesys), Aspect Dialer, Alveria Dialer (Cloud Migration)

Client: JPMorgan & Chase, USA

Duration: Aug ‘18 - Till Date

Team Size: 12

Technology: AWS, Genesys Routing, Avaya CMS, Aspect Dialer, Alveria Dialer, IVR, NICE, GMS Callback Services, Java, HTML, XML, AJAX, SQLServer, Web Server, System Integration Testing, Selenium, Hammer

Role: QA Team Lead as well as Team Member (CTI QA – E2EIST Team)

Project #4:

Project Name: CMS (Commercial Mortgage Services)

Client: WFIS Pvt. Ltd, USA

Duration: Nov ‘16 – July ‘18

Team Size: 6

Technology: .NET, Java, HTML, XML, AJAX, SQLServer, Web Server, Cloud Computing, System Integration Testing, Selenium

Role: QA Team Lead as well as Team Member

Project #3

Project Name: IRIS (International Resources Information System)

Client: PRNewswire, USA

Duration: May ‘12 - June ‘16

Team Size: 10

Technology: .NET, HTML, XML, AJAX, MYSQL, Web Server, System Integration Testing, Selenium Webdriver

Role: QA Team Lead as well as Team Member

Project #2:

Project Name: PAP (Pick-A-Pay)

Client: WFIS Pvt. Ltd, USA

Duration: August ‘10 to March ‘12

Team Size: 6

Technology: JAVA, HTML, XML, AJAX, Ant tool, Tomcat 5.5, Apache Webserver, SQL, User Acceptance Testing

Role: Team Lead and Team Member - UAT

Project Experience – Value Labs

Project #1:

Project Name: SNAPFISH

Client: Hewlett Packard, USA

Duration: April ‘07 – June ‘10

Team Size: 10

Technology: Java, JSP, HTML, XML, Scene 7, AJAX, Ant tool, Tomcat 5.5, Apache Webserver, TOAD, QTP, Load Runner, Manual Testing

Role: Test Engineer.

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