Customer Service Representative

Anita Gyamera

*** ******** ***

Newark, NJ USA 07107

E-mail: ************@*****.***

Tel: 973-***-****

OBJECTIVE

To provide excellent customer service by interacting with customers with giving accurate information to their inquiries, concerns, and requests concerning product services.

WORK EXPERIENCES/RESPONSIBILITIES

U-HAUL Support: Customer Service Representative: 2017 - Current

Answer inbound calls/Make outbound follow up calls

Provide quality customer service on all calls

Maintain high level of professionalism and establish positive rapport with every caller.

Document all necessary information to customer’s account

Manage personal metrics.

Maintain acceptable and predictable attendance

Train on all company products

Assist other team members when necessary

Assist Supervisor with projects/additional items when needed.

CARMAX: Customer Service Assistant 2014 - 2017

Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer

Triage incoming calls to the appropriate person or department to best assist the customer

Complete administrative tasks such as processing payments and updating information in our CarMax systems

Understand and adhere to company policies and procedures including collection policies/laws

KNOWLEDGE AND SKILLS

Multitasking, excellent communication skills, Enthusiastic, excellent interpersonal and organizational skills, Able to work with little or no supervision, Customer Focus, Ability to empathize with and prioritize customer needs, Uphold company values and respect every customer, Exude patience and ownership with each customer, Ability to resolve conflicts and set appropriate expectations with customers, Ability to determine customer needs and provide appropriate solutions, Proficient with Microsoft word, outlook and excel, Excellent communication and interpersonal skills & Can withstand busy or fast pace working environment.

EDUCATION

Yaa Asantewaa Girls High School 2011

High School Graduate Diploma

REFERENCE: SUPERVISOR, Sherry Lopez

TELL: +1-917- 905 - 26555

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